Asmae Aït Khouya

• Greeted and assisted guests, providing exceptional customer service and resolving inquiries efficiently.
• Managed multi-line phone system, directing calls to appropriate departments and taking detailed messages.
• Coordinated scheduling for appointments and meetings, optimizing use of reception area resources.
• Maintained organized front desk operations, ensuring accurate filing of guest records and documentation.
• Assisted in processing guest check-ins and check-outs, enhancing overall operational flow of hotel services.

• Analyzed feedback from clients to identify opportunities for process improvements.
• Developed professional skills through hands-on experiences, including time management and effective communication.
• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.

Answered and directed incoming calls, enhancing customer communication.

• Managed front desk operations, ensuring organized and efficient workflow.
• Greeted guests warmly, creating a welcoming atmosphere at reception area.
• Scheduled appointments, optimizing staff availability and client satisfaction.
• Maintained up-to-date knowledge of services offered, providing accurate information to clients.
• Assisted with administrative tasks, contributing to overall office efficiency.
• Participated in ongoing training sessions to stay current on industry trends and best practices in tourism management.