Asmaa Hussien
Customer Service
Donostia / San Sebastian,SS
Summary
Results-driven Customer Service & Business Development Professional with over 10 years of experience in client relationship management, sales support, and business optimization. Adept at working in international environments, implementing CRM systems (SAP, Salesforce), and analyzing data to drive strategic decisions. Proven ability to enhance operational efficiency and customer satisfaction across multiple industries, including hospitality, real estate, and global business development. Strong negotiation skills, multilingual capabilities, and a deep understanding of market expansion strategies. Passionate about delivering exceptional service and contributing to business success.
Overview
15
15
years of professional experience
1
1
Language
Work History
Customer Service Technician
Rail Line Components
01.2024
- Account management in French and Belgian markets
- Preparation of offers, orders, and negotiation with suppliers.
Sales & Team Assistant
Engel & Völkers
01.2020 - 01.2021
- Organization of real estate events
- Design of marketing strategies.
Customer service and management of international orders
International Customer Service, Arregui, Orio
01.2018 - 01.2019
- Account management for the United Kingdom and France.
Back Office Executive
Tubos Reunidos Industrial S.L.U, Amurrio
01.2013 - 01.2014
- Coordination and management of international orders
- Optimization of internal processes
- Business Management and Development Sector
Sr. Global Business Development Manager
ThePower Business School
Madrid
01.2021 - 01.2023
- Identification of growth opportunities in global markets
- Establishment and maintenance of key business relationships at an international level.
Global, Acorsys SL
01.2021
- Collaboration with engineering teams to offer customized solutions to clients
- Participation in international fairs and congresses to strengthen the network of contacts
- Hospitality and Tourism Sector
Director
Irenaz Resort Hotel
01.2023 - 01.2024
- Business strategy and resort operations
- Revenue optimization and improvement of guest experience.
Event Organizer – NH Hotels
01.2010 - 01.2012
- Planning and coordination of corporate and social events
- Supervision of staff and resolution of unforeseen events.
Receptionist
Mercure Monte Igueldo
01.2009 - 01.2010
- Guest service and reservation management
- Maintenance of high service standards.
Education
ThePowerMBA (MBA) - undefined
ThePower Business School
Master - Foreign Trade
Universidad Europea Miguel de Cervantes
2015
Bachelor’s - International Relations
John Cabot University
2005
Skills
- Asmaa Hussien
- Core Competencies
- Business Development & Market Expansion
- Customer Relationship Management
- Data Analysis & Strategic Decision-Making
- Process Optimization & Revenue Growth
- Team Leadership & Cross-Functional Collaboration
- SAP, Salesforce, Power BI, Microsoft Office
- TECHNICAL SKILLS
- CRM Systems:
- SAP, Salesforce, Navision, BAAN
- Data Analytics: Power BI, Microsoft Office, OTA Insight
- Project Management: Agile & Lean Methodologies
Timeline
Customer Service Technician
Rail Line Components
01.2024
Director
Irenaz Resort Hotel
01.2023 - 01.2024
Sr. Global Business Development Manager
ThePower Business School
01.2021 - 01.2023
Global, Acorsys SL
01.2021
Sales & Team Assistant
Engel & Völkers
01.2020 - 01.2021
Customer service and management of international orders
International Customer Service, Arregui, Orio
01.2018 - 01.2019
Back Office Executive
Tubos Reunidos Industrial S.L.U, Amurrio
01.2013 - 01.2014
Event Organizer – NH Hotels
01.2010 - 01.2012
Receptionist
Mercure Monte Igueldo
01.2009 - 01.2010
ThePowerMBA (MBA) - undefined
ThePower Business School
Master - Foreign Trade
Universidad Europea Miguel de Cervantes
Bachelor’s - International Relations
John Cabot University
Similar Profiles
Rajesh DevarajanRajesh Devarajan
Global Supplier Development Lead - Metallics at Alstom Transport India Ltd - Rolling Stock Components - Metro Rail Manufacturing ( Coimbatore)Global Supplier Development Lead - Metallics at Alstom Transport India Ltd - Rolling Stock Components - Metro Rail Manufacturing ( Coimbatore)
Zbigniew WodczynskiZbigniew Wodczynski
Rope access technician IRATA lvl 3 Supervisor at Clear line , Alpinus , Innowate Access , RailRope access technician IRATA lvl 3 Supervisor at Clear line , Alpinus , Innowate Access , Rail
ANAND TIWARIANAND TIWARI
Sr. Traction Power Supply & Scada Engineer (K3) at MUMBAI METRO RAIL PROJECT- LINE 4 (LBG Consultant)Sr. Traction Power Supply & Scada Engineer (K3) at MUMBAI METRO RAIL PROJECT- LINE 4 (LBG Consultant)
Álvaro GonzálezÁlvaro González
Team Leader at Lamassu Media SASTeam Leader at Lamassu Media SAS
Josie YanezJosie Yanez
Early Years Educator at Mestiza Asociacion Artistica-SocioculturalEarly Years Educator at Mestiza Asociacion Artistica-Sociocultural