Asma Nazir Ahmed
Barcelona
Summary
Multi-talented Senior Executive with 11 years of experience across HR operations, Employee relations and Client Management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization, HR operations and Recruitment.
Overview
13
13
years of professional experience
Work History
Associate Vice President
ErgoTalent Solutions
07.2021 - 05.2022
- Set organization up for success with well-planned vision, mission, and strategic goals.
- Spearheaded initiatives to improve delivery of HR services based on in-depth reviews of existing operations, available technologies and industry trends.
- Worked closely with program leaders for their staffing needs with focus on Diversity Equity and Inclusion
- Strategize the recruitment process to “hire the best” and “raise the bar” constantly to hiring great talents
Branch Manager Client HR Operations
GI Group
10.2017 - 03.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies and new initiatives.
- Oversaw budgeting, expense control and account management to support financial functions.
- Recruited top talent after forecasting staffing needs.
- Bolstered client loyalty and satisfaction, building trusting rapport and offering individualized service.
- Responding to employee relations' issues by counseling employees/management on personnel policies and work related problems
- Working in a problem solving capacity to resolve issues and continuously improve company/clients overall employee morale
- Coordinate for headcount planning, budgeting, and implementation of training programs for managers and leaders in the organization
- Generate management information reports (turnover, recruitment, headcount budget, salary budget, etc.) as and when required
Assistant Manager
Impact Research And Measurement
06.2010 - 11.2016
- Supported senior managers with day-to-day operational requirements.
- Delegated tasks to appropriate staff members for optimum productivity.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Hired qualified employees using targeted strategies to reach candidates.
- Improved productivity after reviewing and modifying operations and workflows.
Business Development Executive
Claudeneons
09.2009 - 05.2011
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
Education
MBA - Business Administration And Management
Entrepreneur Master Process International
India08.2010
Bachelors of Information Technologies - Information Technology
HNBG University
India07.2008
Skills
- Service Delivery Management
- Utilization Review
- Partnership Development
- Budget Preparation
- Administrative Oversight
- Procedure Implementation
Languages
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Arabic
Beginner (A1)
Timeline
Associate Vice President
ErgoTalent Solutions
07.2021 - 05.2022
Branch Manager Client HR Operations
GI Group
10.2017 - 03.2021
Assistant Manager
Impact Research And Measurement
06.2010 - 11.2016
Business Development Executive
Claudeneons
09.2009 - 05.2011
MBA - Business Administration And Management
Entrepreneur Master Process International
Bachelors of Information Technologies - Information Technology
HNBG University
Soft Skills
- Change Agent
- Motivational Leader
- Thinker
- Collaborator
- Communicator
- Planner
Soft Skills
- Change Agent
- Motivational Leader
- Thinker
- Collaborator
- Communicator
- Planner
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