Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic
Ashis Marín Ureña

Ashis Marín Ureña

Madrid

Summary

Cabin crew member in his first year of work, passionate about the world of aviation since I was a child. I have extensive knowledge working in front of the public, so I have experience dealing with different customer profiles and situations. I am a team player, and I am available to relocate to another city.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Assistant

Tecnylabor
Madrid
07.2024 - Current
  • Ensured that all security procedures were followed according to company policy.
  • Updated room availability status for front office system and property management software system.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.

Front Desk Receptionist

Muralto Apartments
Madrid
07.2023 - 10.2023
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Handled sensitive information in a confidential manner.
  • Responded to customer inquiries via phone, email, and in person.

Hotel Recepcinist in Intership

Eurostars Vía Castellana
Madrid
02.2018 - 06.2018
  • Maintained accurate records of all activities performed throughout internship period.
  • Maintained positive working relationship with fellow staff and management.
  • Worked closely with human resources to support employee management and organizational planning.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Hotel Receptionist in Intership

Sercotel Togumar Apartments
Madrid
04.2017 - 06.2017
  • Responded to emergency situations in a timely manner.
  • Maintained accurate records of guest reservations, cancellations and no-shows.
  • Organized group check-ins according to prearranged plans.
  • Prepared weekly schedules for receptionists on duty.

Hotel Receptionist in Intership

TRYP Chamartín by Melia
Madrid
01.2017 - 03.2017
  • Maintained accurate records of guest reservations, cancellations and no-shows.
  • Resolved billing discrepancies between guest accounts and invoices.
  • Greeted guests upon arrival and provided exceptional customer service.
  • Organized group check-ins according to prearranged plans.

Logistics Assistant in Intership

Natural Logistics
Madrid
09.2015 - 06.2016
  • Prepared documentation such as bills of lading, commercial invoices, packing lists. for customs clearance purposes.
  • Managed stock levels within warehouses using inventory control systems.
  • Collaborated with internal teams to ensure smooth flow of materials within the organization's supply chain network.

Education

Bachelor of Tourism Studies - Tourism

URJC University
Madrid, Spain
09-2018

Certificate of Higher Education - Tourism Accomodation Management

Santa Gema Galgani School
Madrid, Spain
06-2018

Skills

  • Customer service
  • Conflict resolution
  • Payment processing
  • Front office management
  • Reservation systems
  • Team collaboration

Certification

  • Cabin Crew Member
  • Medical Certificate
  • AESA Certificate

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2
German
Elementary (A2)
A2

Affiliations

  • Different kinds of sports, such as padel
  • Traveling around the world
  • Reading different topics of books

Timeline

Front Desk Assistant

Tecnylabor
07.2024 - Current

Front Desk Receptionist

Muralto Apartments
07.2023 - 10.2023

Hotel Recepcinist in Intership

Eurostars Vía Castellana
02.2018 - 06.2018

Hotel Receptionist in Intership

Sercotel Togumar Apartments
04.2017 - 06.2017

Hotel Receptionist in Intership

TRYP Chamartín by Melia
01.2017 - 03.2017

Logistics Assistant in Intership

Natural Logistics
09.2015 - 06.2016

Bachelor of Tourism Studies - Tourism

URJC University

Certificate of Higher Education - Tourism Accomodation Management

Santa Gema Galgani School

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Ashis Marín Ureña