ARZU KARAMAN DOĞAN
Madrid
Summary
10+ years of experience as a Supply Chain Professional with an Engineering Degree in different functions of 3PL companies such as Business Development, Continuous Improvement, Project Management, and Warehouse Implementations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Manager
DHL Supply Chain
Istanbul
01.2017 - 07.2017
- Identify and evaluate the business opportunities/leads in line with short and long-term business goals in terms of financial and operational growth and expansion strategy of supply chain services
- Being the first point of contact for customers and managing communication-related to ongoing and/or potential tenders
- Working closely with internal partners (local, regional or globally); Engineering, Operations, Technology, Finance, Legal and HR to gather required input in order to create the optimum offer/response to the tender
- Writing Business Case Assessments and getting approvals from Senior Management on a local and regional level
- Creating and updating presentations of company supply chain services such as warehousing and local distribution.
Implementations and Continuous Improvements Manager
Kuehne+Nagel TURKEY
Istanbul
11.2012 - 12.2016
- Closely working with warehouse operations to set up the restructuring to increase the operations efficiency and productivity and set operational standards
- Doing periodical warehouse operational standards audits to define the status and actions to be done to reach the target level of operational standards in terms of processes, performance management, resource and productivity management and customer management in line with the company excellence culture
- Organizing training for warehouse personnel and management within KN excellence culture
- Owning of all customer’s operational (warehouse and distribution) transition and implementation at the national and/or cross-country level using all necessary Project Management Tools
- Preparing related documents regarding the customer operations transition; Project Definition Documents, Workflows, and SOPs
- Acting as a project manager (ensure strong project mandate, participation in steering meetings, guarantee sponsorship and proper project funding
- Manages the project team to deliver on time, quality and budget and control project progress, issues, risks and changes in scope
- Acting as an operational key account manager for specific customers in terms of; KPI reporting, management of improvement, optimization and change management studies.
Project Manager & Key Account Manager/ Customer Transition and Integration Engineering
Kuehne+Nagel TURKEY
Istanbul
11.2012 - 05.2015
- Responsible for the new customer’s business transition and integrations in terms of processes, operations, and information system integrations
- Management of projects through project management methodology and tools to manage, control and report implementations and transitions globally
- Management of the project team to deliver on time, quality, and budget and control project progress, issues, risks, and changes in scope
- Responsible for applying for CTI (Customer Transition and Integration) standard project management and reporting system during all project phases
- Manage and support cross-country implementations
- Acting as a key interface between the customers and relevant divisions (operations, sales, and business development) in order to meet operational KPIs and customer expectations
- Proactively assess, clarify and validate customer needs on an ongoing basis.
Sales and Business Development / Project Sales Executive
Ceva Logistics TURKEY
Istanbul
08.2009 - 10.2012
- Key account responsible for national distribution customers
- Responsible for RFQ analysis, preparing cost models and pricing
- Participating in tenders as a bidder (e-tenders, auctions)
- Responsible for analysing P&L reports of existing customers
- Managing contract renewals and price adjustments of existing customers
- Doing market research in order to find potential customers in line with the company strategies
- Getting contact with potential customers, to present Ceva, services given and to find out the business opportunities
- Analysing customer needs regarding the customer logistics needs
- Create a solution based on the general knowledge of logistics
- Support projects in technical and managerial parts
- Complete cost analysis and finalize offers, prepare Capex documents, manage negotiations
- Supporter for won contracts during the implementation period
- Reporting KPIs of operation to customers
- ZDS-Zero Defect Startup responsible for the Business Development Department.
Sales and Business Development / Project Sales Specialist
Ceva Logistics TURKEY
Istanbul
08.2009 - 04.2012
- Doing market research in order to find potential customers in line with the company strategies
- Getting contact with potential customers, in order to present Ceva, services given and to find out the business opportunities
- Analysing customer needs regarding the customer logistics needs
- Create a solution based on the general knowledge on logistics
- Support projects in technical and managerial parts
- Complete cost analysis and finalize offers, prepare Capex documents, manage negotiations
- Supporter for won contracts during the implementation period
- Reporting KPIs of operation to customers
- ZDS-Zero Defect Startup responsible for the Business Development Department.
Healthcare/Project Management Commercial Specialist
Siemens TURKEY
Istanbul
03.2006 - 05.2009
- Acting as a bridge between the project management team and procurement team to ensure the cost control of purchasing
- Classification and control of project costs and execution of cost analysis with the project manager
- Preparation and presentation of project commercial data for financial audit purposes
- Preparing customer invoices and following up on the receivables
- Preparing reports of the project management KPIs
- Prepare the monthly calculation of the projects, follow up on the actual results and compare with the forecasts and budget
- EFQM team member: Take a role in the preparation of the EFQM book
- (2008 EFQM Excellence Award Winner)
- SOA responsible: Do the internal audit of the financial processes of the department.
Healthcare/Logistics Specialist
Siemens TURKEY
Istanbul
03.2006 - 12.2007
- Acting as a bridge between the sales group and production units ensuring the delivery schedule
- Converting demands/requirements in purchase orders generated in the SAP system and transmitting them to suppliers in order to ensure timely material availability
- Initiating, supporting and monitoring the customs process
- Following up on accurate posting of goods receipt, handover to delivery centre, and coordination of customer delivery
- Managing the claims about shortcomings or faulty materials and coordinating the return and replacement process
- Checking the content of supplier invoices, in order to identify differences and obtain clarification/correction.
Sales and Business Development Department/Logistics Solution Specialist
Yurtiçi Lojistik A.Ş.
Istanbul
02.2005 - 03.2006
- Analysing operational processes of customers
- Collecting operational data and analysing data
- Developing optimum logistics models according to customer needs
- Costing of a developed logistic model
- Cost-benefit analysis
- Presenting an operational offer
- Supporting operational changes of customers and developing new projects
- Developing new projects for existing customers.
Business Planning Department/Business and Process Improvement Specialist
Ekol Lojistik A.Ş.
Istanbul
11.2002 - 02.2005
- Collecting operational data, analysing data, preparing workflows and developing logistics models
- Making cost analysis, preparing P&L reports
- Analyzing logistics software, studying on software requirements
- Designing warehouse layout according to project needs
- Controlling of minimum stock levels.
Education
Industrial & Systems Engineering - With Full Scholarship -
Yeditepe University (Istanbul-TURKEY)
01.2002
Bursa Anatolian High School (Bursa-TURKEY)
01.1997
Skills
- Project Management
- Continuous Improvement Studies
- Process Improvement
- KPI Reporting
- Warehouse Implementations
- Business Development
- Order to Cash Process
- All MS Office Applications
- SAP
- Power BI
- Data Analysis
- Business Analysis
- 5S Methodology
- Training Employees
- Value Stream Mapping
- Warehouse Auditing
- Prospecting
- Sales Presentations
- Proposal Writing
- Order Management
Certification
Project Management Certificate Program- Istanbul Kurumsal Gelisim
Foreign Languages
- Turkish, Native Proficiency
- English, Full Professional Proficiency
- Spanish, Limited Working Proficiency
References
References available upon request.
Timeline
Business Development Manager
DHL Supply Chain
01.2017 - 07.2017
Implementations and Continuous Improvements Manager
Kuehne+Nagel TURKEY
11.2012 - 12.2016
Project Manager & Key Account Manager/ Customer Transition and Integration Engineering
Kuehne+Nagel TURKEY
11.2012 - 05.2015
Sales and Business Development / Project Sales Executive
Ceva Logistics TURKEY
08.2009 - 10.2012
Sales and Business Development / Project Sales Specialist
Ceva Logistics TURKEY
08.2009 - 04.2012
Healthcare/Project Management Commercial Specialist
Siemens TURKEY
03.2006 - 05.2009
Healthcare/Logistics Specialist
Siemens TURKEY
03.2006 - 12.2007
Sales and Business Development Department/Logistics Solution Specialist
Yurtiçi Lojistik A.Ş.
02.2005 - 03.2006
Business Planning Department/Business and Process Improvement Specialist
Ekol Lojistik A.Ş.
11.2002 - 02.2005
Industrial & Systems Engineering - With Full Scholarship -
Yeditepe University (Istanbul-TURKEY)
Bursa Anatolian High School (Bursa-TURKEY)
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