Arwa Halawa Jimenez
Madrid
Summary
Dynamic professional with extensive experience at Citibank, excelling in policy analysis and data-driven decision-making. Proven track record in project management and customer service, successfully implementing investment strategies that enhanced client satisfaction. Adept at market research and risk assessment, consistently delivering impactful results in competitive environments.
Overview
22
22
years of professional experience
Work History
FREELAND AGENT BROKER
FREELAND AGENT MAPFRE& BROKER GRUPO GALILEA
MADRID
2024.08 - Current
- Reviewed policy documents for accuracy prior to issuing them to clients.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Conducted market research to identify competitive rates for clients.
- Provided advice to customers on insurance-related matters.
Business Analyst Manager
CNMN BUSINESS CENTER MADRID NORTH
MADRID
2018.02 - 2023.11
- Prepared detailed reports on project status, results, risks and milestones achieved.
- Created project plans and coordinated activities of cross-functional teams involved in the development of new systems or changes to existing ones.
- Analyzed business requirements and identified potential solutions.
- Managed vendor relationships throughout the course of a project lifecycle from initiation through closeout.
Business Development Manager
MAVEN TM
Carlow
2017.02 - 2018.02
- Conducted research on industry trends, competitor activities, and customer needs.
- Collaborated with internal teams for successful execution of projects.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
Client Interface Solutions
CREDIT SUISSE
Dublin
2014.01 - 2017.01
- Conducted testing of software and systems to ensure quality and reliability.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
Sr. Fund Pricing Analyst and Data Maintenance
CITIBANK
Dublin
2006.05 - 2009.05
- Researched competitors' prices, services, and promotions regularly.
- Analyzed customer requirements to ensure competitive and profitable pricing structures.
- Updated and maintained databases with current information.
- Analyzed financial statements, balance sheets, cash flow statements, income statements, and other documents associated with potential investments.
- Maintained records of all trades including purchase prices, sale prices, amounts invested, fees paid or received from transactions.
- Developed and implemented investment strategies to meet client objectives, while adhering to regulatory guidelines.
Investment Analyst
FT INTERACTIVE Sept 03/Feb 06
Dublin
2003.09 - 2006.02
- Created forecasts of expected returns from proposed investments using historical data as well as projections of future economic conditions.
- Maintained accurate records of all transactions involving investments including buy and sell orders and dividend payments.
- Provided advice and recommendations regarding various portfolio strategies, asset allocations, and risk management techniques.
- Monitored existing investments for changes in performance or other indicators that may impact future returns.
Education
Bachelor of Arts - Business Administration And Management
IT CARLOW
IRELAND 2003-06
High School Diploma -
CEU
Spain2000-06
Skills
- Policy analysis
- Customer service
- Market research
- Risk assessment
- Data analysis
- Project management
References
References available upon request.
Timeline
FREELAND AGENT BROKER
FREELAND AGENT MAPFRE& BROKER GRUPO GALILEA
2024.08 - Current
Business Analyst Manager
CNMN BUSINESS CENTER MADRID NORTH
2018.02 - 2023.11
Business Development Manager
MAVEN TM
2017.02 - 2018.02
Client Interface Solutions
CREDIT SUISSE
2014.01 - 2017.01
Sr. Fund Pricing Analyst and Data Maintenance
CITIBANK
2006.05 - 2009.05
Investment Analyst
FT INTERACTIVE Sept 03/Feb 06
2003.09 - 2006.02
Bachelor of Arts - Business Administration And Management
IT CARLOW
High School Diploma -
CEU