Arusyak Gasparyan
Hospitality, Customer Service & Sales Professional
Barcelona
Summary
Multilingual professional with diverse experience in customer support, sales, and order processing. Skilled at building strong relationships, solving problems, and delivering excellent service. Adaptable and focused on creating positive experiences for clients and teams alike.
Overview
14
14
years of professional experience
6
6
Languages
Work History
Order Processing Invoicing Clerk
Hauling Solutions Inc. (USA)
08.2023 - Current
- Managed order intake, processed transactions, and provided sales support.
- Answered phone calls, assisted customers with inquiries, and ensured seamless communication.
- Prepared and mailed invoices, processed payments, and maintained accurate account records.
- Enhanced department efficiency by identifying and implementing workflow improvements.
- Maintained precise inventory levels by reconciling physical stock counts with system records.
Front Desk Receptionist
Negresco Princess 4★ Superior Hotel
04.2021 - 06.2023
- Welcomed guests with professionalism, ensuring a seamless check-in and check-out experience.
- Processed room deposits, fees, and payments accurately while providing excellent customer service.
- Maintained a well-organized and presentable front desk to create a welcoming atmosphere for guests and staff.
- Managed guest inquiries, reservations, and special requests efficiently.
- Handled confidential customer information with discretion, adhering to company privacy policies.
Receptionist Intern
Catalonia Magdalenas 4★ Hotel
01.2020 - 03.2020
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Developed and maintained current spreadsheets for tracking and analysis of office data.
Receptionist Administrator
Touristic Apartments
01.2017 - 03.2020
- Managed check-in and check-out processes, ensuring a smooth guest experience.
- Handled key distribution and apartment administration.
- Assisted guests with inquiries, bookings, and local recommendations.
- Maintained accurate records of reservations and guest information.
Data Entry Clerk
Embassy of Greece in Armenia
06.2016 - 11.2016
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Visa Processing Specialist
VFS Global
03.2016 - 05.2016
- Maintained strong professional relationships with embassy officials and consular staff to facilitate smooth cooperation on visa matters.
- Utilized advanced software tools and systems to manage visa applications, optimizing efficiency and accuracy of data management.
- Streamlined visa application processing by implementing efficient organizational systems and procedures.
- Contributed to process improvement initiatives by identifying areas for optimization within the visa processing workflow.
Survey Interviewer
Institute for Political & Sociological Consulting
05.2012 - 09.2013
- Utilized precise language when asking questions to minimize confusion among respondents.
- Followed scripted questionnaires verbatim to collect research data.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
Sales Operator
Orange Armenia
06.2011 - 07.2013
- Promoted and sold mobile products and services to customers.
- Provided expert advice on device features, plans, and promotions.
- Built strong client relationships to drive sales and customer loyalty.
- Collaborated with team members and other departments to achieve sales targets.
Education
Higher Technician Diploma - Management of Touristic Accommodations
Escola D'Hoteleria I Turisme De Barcelona
Barcelona, Spain 04.2001 -
Bachelor's Degree - Linguistics And Intercultural Communication
Brusov State University
Yerevan, Armenia 04.2001 -
Skills
Proficient in Client Relationship Management
Effective Multilingual Communication
Sales Transaction Management
Billing Documentation
Prioritization and Multitasking
Expertise in Microsoft Office Applications
CRM Software Proficiency
Timeline
Order Processing Invoicing Clerk
Hauling Solutions Inc. (USA)
08.2023 - Current
Front Desk Receptionist
Negresco Princess 4★ Superior Hotel
04.2021 - 06.2023
Receptionist Intern
Catalonia Magdalenas 4★ Hotel
01.2020 - 03.2020
Receptionist Administrator
Touristic Apartments
01.2017 - 03.2020
Data Entry Clerk
Embassy of Greece in Armenia
06.2016 - 11.2016
Visa Processing Specialist
VFS Global
03.2016 - 05.2016
Survey Interviewer
Institute for Political & Sociological Consulting
05.2012 - 09.2013
Sales Operator
Orange Armenia
06.2011 - 07.2013
Higher Technician Diploma - Management of Touristic Accommodations
Escola D'Hoteleria I Turisme De Barcelona
04.2001 -
Bachelor's Degree - Linguistics And Intercultural Communication
Brusov State University
04.2001 -
Similar Profiles
John WischmeierJohn Wischmeier
Senior Operations Manager at USASenior Operations Manager at USA
Melissa KelleyMelissa Kelley
Cook at USACook at USA
Malvin Pabon RodriguezMalvin Pabon Rodriguez
Welder at USA Hauling & Recycling, Inc.Welder at USA Hauling & Recycling, Inc.