ARLEN MATAMOROS BAQUEDANO
Cala Millor
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Organized with extensive knowledge of property sales and mortgage coordination. Successful at closing deals with accuracy and speed.
Overview
27
27
years of professional experience
Work History
Real State Agent
Freelance
10.2022 - Current
- Managed contracts, negotiations, and all aspects of House sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions for a House to rent or sell
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Collaborated with stakeholders to complete property sales and purchases.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Concierge Team Leader
Prinsotel Hoteles Y Apartamentos
04.2023 - 10.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
Hotel Front Office Receptionist
Blue Sea Hotels
05.2015 - 10.2022
- Completed check-ins and directed guests to rooms and facilities.
- Collected room deposits, fees, and payments.
- Answered phone calls throughout shift, closely following strict guidelines for customer service and satisfaction.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Complete check-outs and guest satisfactions reports
- Daily office task: Rooming list, Sales, Cash and New Bookings reports
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Invoiced direct bookings and Agencies bookings.
Contact Center Agent
OK. Cars
11.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
- Resolved concerns with vehicle or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about vehicle and services.
- Promoted available vehicles and services to customers during service, account management, and order calls.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Operations assistant
AVIS & Budget Rent a car
04.2016 - 10.2018
- Completed vehicle's check -outs and check-ins
- Assisted with facility scheduling the vehicle and customer service.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Completed daily logs for management review.
- Cars delivery for rent in Hotels
- Fill it out and Complete contracts with customers
- Assisted operations manager with planning of routine operations and special orders.
English Teacher
PAE Institute
11.2015 - 02.2016
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Kept classroom organized, clean and safe for students and visitors.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
Hotel Receptionist Assistant
Blue Sea Hotels
05.2013 - 10.2014
- Completed check-ins and directed guests to rooms and facilities.
- Completed check-outs reporting guest satisfaction levels
- Developed and maintained positive relationships with guests for satisfaction.
- Introduced customers to resort amenities and sales with pleasant and helpful demeanor.
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained files and records by Rooming list check
Insurance Telemarketer
Santa Lucia Insurance company
10.2012 - 02.2013
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Recorded contact information of customers and potential customers in internal database.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Negotiated pricing and payment terms with customers when possible to close deals.
Elderly Helper
Several
01.2010 - 01.2012
- Followed supervisor instructions to complete tasks on time.
- Used equipment properly to avoid workplace hazards or injuries.
- Performed manual labor and random jobs to help teams accomplish goals.
- Cleaned and straightened work areas to maximize productivity and safety.
English Translator
Various ONG
01.1999 - 09.2009
- Listened to speakers' statements to determine meanings and prepare translations, frequently using electronic listening systems.
- Interpreted conversations between foreign language-speaking clients and others.
- Communicated clearly in written English with internal and external customers.
- Reviewed, edited and proofread translated documents for accuracy.
- Interpreted spoken and written from English to Spanish and vice versa for medical campaigns in rural areas of Nicaragua.
- Collaborated with team to translate series of documents from English to other languages.
- Developed strategies to perform accurate and consistent translations.
- Assisted with translation from English to Spanish in Preachings, Presentation, television and radio programs.
- Translated documents from Spanish to English.
- Attended training programs to improve professional knowledge and interpretation skills.
Project Coordinator
Maternal and Child Hospital Mauricio Abdalah
02.2007 - 12.2008
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
- Reported regularly to managers on project budget, progress and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Accountant
Acri
10.2003 - 10.2007
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Modified comprehensive reporting to reflect changing financial structure.
- Tracked funds, prepared deposits and reconciled accounts.
- Compiled general ledger entries on short schedule with 100% accuracy.
Social Worker
Juventud Misionera
01.1997 - 10.2003
- Updated families documentation for accurate, compliant and current records.
- Supported people in needs and families with empathy and compassion during difficult times.
- Advocated for families to assure respected rights and wishes.
- Interviewed children, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with other professionals to plan and coordinate care for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Facilitated peer support groups to help clients connect with others.
Saleswoman
Homeophaty Pharmacy
01.1998 - 12.1998
- Drove team revenue totals by bringing in top sales numbers.
- Promoted and up-sold products and services to meet needs of customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Contributed to team objectives in fast-paced environment.
- Contributed to event marketing, sales and brand promotion.
Education
No Degree - E-Commerce And Social Marketing
Baleares Tourism School
Mallorca, Manacor04.2020
No Degree - German
Escuela Antigua
Son Servera, Mallorca03.2017
Bachelor of Accountancy - Accounting And Finance
UACH College
Nicaragua10.2003
Master of Projects Assasment And Management - Project Management
UACH College
Nicaragua10.2003
Skills
- Marketing Online, Telemarketing and Traditional Marketing
- Sales
- Customer Support and Service
- Real State Management and Development
- Managements and Finance
- Telemarketing and Traditional Marketing
- Accounting and Lending
- Booking managements, Reception and customer care for hotels
- Booking managements for Rent a cars
- Clients and Property Needs Assessment
- Fluent in Spanish and English
- Financial Planning
Job Interest
I`m actively searching for online Job, to work remotely from home, applying my knowledge and skills as Customer support, Sales Specialist, Financial experienced.
Studies
Accounting and Finance, Project Management and Administration, Marketing and Social Media management 1,2 y 3. (Tourism School of Manacor), German 1, 2 y 3 (Antic School of Son Servera)
Resident Of
Avenida del Bon Temps 33, Cala Millor, Mallorca
Personal Information
- Age: 43 Years Old
- Gender: Female
- Marital Status: Married
- Date of Birth: 07/04/80
- Nationality: Spanish
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Concierge Team Leader
Prinsotel Hoteles Y Apartamentos
04.2023 - 10.2023
Real State Agent
Freelance
10.2022 - Current
Contact Center Agent
OK. Cars
11.2018 - 02.2019
Operations assistant
AVIS & Budget Rent a car
04.2016 - 10.2018
English Teacher
PAE Institute
11.2015 - 02.2016
Hotel Front Office Receptionist
Blue Sea Hotels
05.2015 - 10.2022
Hotel Receptionist Assistant
Blue Sea Hotels
05.2013 - 10.2014
Insurance Telemarketer
Santa Lucia Insurance company
10.2012 - 02.2013
Elderly Helper
Several
01.2010 - 01.2012
Project Coordinator
Maternal and Child Hospital Mauricio Abdalah
02.2007 - 12.2008
Accountant
Acri
10.2003 - 10.2007
English Translator
Various ONG
01.1999 - 09.2009
Saleswoman
Homeophaty Pharmacy
01.1998 - 12.1998
Social Worker
Juventud Misionera
01.1997 - 10.2003
No Degree - E-Commerce And Social Marketing
Baleares Tourism School
No Degree - German
Escuela Antigua
Bachelor of Accountancy - Accounting And Finance
UACH College
Master of Projects Assasment And Management - Project Management
UACH College
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