Ariel Velazquez
Summary
Experienced Sales and Retail Professional with 9+ years of experience in Retail and Merchandising. Educational background has shaped into a well-rounded professional with a strong commitment to delivering exceptional results. Successes have been proven in satisfying different types of customers with creative and knowledgeable solutions, leading teams of customer service-focused professionals to improve customer ratings and increase business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
CUSTOMER EXPERIENCE MANAGER
The Real Real
- Drive sales through engagement of clients, suggestive selling and sharing product knowledge, provide high level of service while navigating multiple customer journeys simultaneously
- lead store team when Store Manager is not on site, flex between all roles in the store as needed, daily use of CRM tools for the workspace
- Managed all incoming calls and emails from customers daily, including co-worker relations
- Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
FREELANCE CREATIVE
Agua by Agua Bendita
01.2023 - Current
- Responsible for everyday retail and sales operations, merchandise allocation and management, client relationship building, team and leadership management, sales
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
SALES MANAGER
Free People/URBN Inc
01.2022 - 01.2022
- Measure and report performance of all marketing campaigns, and assess ROI and KPIs, monitor market trends, research consumer markets and competitors' activities, monitor product distribution and consumer reactions, manage & direct a team in day to day procedures, ensure Stylist are able to achieve and reach sales goals on a weekly basis
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
TRAVELING WHOLESALE REPRESENTATIVE
UMGEE U.S.A.
01.2021 - 01.2022
- Secure new accounts and sales targets by following up on leads through cold and warm call sales tactics, utilize CRM (Customer Retention Management) software to develop, maintain and build relationships, appointment preparation and showroom floor merchandising, preparing for road and in-person appointments
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Increased sales revenue by establishing and maintaining strong relationships with key accounts.
Education
Bachelor of Science in Sales Merchandising and Digital Retailing -
University of North Texas, UNT, College of Merchandising, Hospitality & Tourism
01.2020
Skills
- Retail Operations
- Creative Direction
- Retail Management
- Project Management
- Visual Merchandising
- Customer Obsessed
- Branding
- Product Lifecycle Management
References
- Lauren Schwarzman, Manager of Shops, lauren.marie.schwarzman@gmail.com
- Alejandra Bravo, CO-Founder + Business Development, alejandra@southtonorth.co
- Lina Segura, Retail Manager, lsegura@aguabendita.com.co
- Bailey Nichols, Senior District Brand Leader, bnichols0407@gmail.com
Languages
Spanish
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
FREELANCE CREATIVE
Agua by Agua Bendita
01.2023 - Current
SALES MANAGER
Free People/URBN Inc
01.2022 - 01.2022
TRAVELING WHOLESALE REPRESENTATIVE
UMGEE U.S.A.
01.2021 - 01.2022
CUSTOMER EXPERIENCE MANAGER
The Real Real
Bachelor of Science in Sales Merchandising and Digital Retailing -
University of North Texas, UNT, College of Merchandising, Hospitality & Tourism
Similar Profiles
Patricia EvansPatricia Evans
Data Entry Clerk at The Real RealData Entry Clerk at The Real Real
Grace CrettolGrace Crettol
Visual Merchandiser at The Real RealVisual Merchandiser at The Real Real
Ashley MillerAshley Miller
Senior Sales Development Representative at The Real RealSenior Sales Development Representative at The Real Real
Cameron HardisonCameron Hardison
Consignment Specialist at The Real RealConsignment Specialist at The Real Real
Ardina WilliamsArdina Williams
Customer Experience Manager at Housing Authority of New Orleans (HANO)Customer Experience Manager at Housing Authority of New Orleans (HANO)