Summary
Overview
Work History
Education
Skills
Timeline
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Ariadna Vicente Diez

Sant Pere De Vilamajor

Summary

As a Iberia Business Operations Lead, manage Process and Analytics-delivers processes and troubleshoot business problems quickly. A confident Business Operator expected to work collaboratively with various business leads to drive the execution of business strategy and plan by creating, implementing, and managing a program office function.

Overview

27
27
years of professional experience

Work History

Accenture Iberia - Client Groups BO Support

Accenture
03.2020 - Current
  • During this period I'm supporting 3 Client Groups
  • Decision support through diagnosis of the Business figures (pipeline, sales, Rev CCI), alert identification and investigating deviations.
    Help to develop GU Materials and KPI's
  • Action Plan follow up, status maintenance and pushing activities to make it happen (like profitability plans)
  • Analysis of the documentation to be used in Monthly Client Group Meetings
  • Support in initiatives implementation by BO BD, Leakage, CTS Mitigation Program,Contingency release ...
  • From a cross point of view, I've helped to the team to innovate and manage new activities related to new tools (like Power Apps, form in teams...etc) & BD Management tool to be used in all Iberia


Accenture CMT EALA/Europe BO Support

Accenture
07.2014 - 02.2020

Main Activities:

  • Decision support through diagnosis of the Delivery business figures (pipeline, sales, Rev CCI), alert identification and investigating deviations. Help to develop GU Materials and KPI's
  • Action Plan follow up, status maintenance and pushing activities to make it happen
  • Documents preparation to be used in Monthly Technology Delivery Meetings
  • Support in Delivery initiatives implementation by BO Technology Delivery EALA Lead (Tiziana Lavorgna) Sol Contingency, Labor Cost Mitigation Program, CW Mix...
  • Support of EALA Technology Leads in main global tools (E2E Mywizard, COP Improvement plan...)

Accenture TGP SPAI SS/SC Team

Accenture
07.2009 - 07.2014
  • Support in Solution Plan approval process in CMT SPAI and Supporting TGP Cross SS/SC Team
  • Opportunity tracker coordination • Meeting approvals coordination • Review of Metrics and support on main activities launched at SPAI level
  • Coordination of On a Monthly base, a global meeting with TAL’s and extended Family (ETD, CMT SS/SC) to share main actions and status of growth, operations and market

SPAI CMT Portfolio Lead ,. Business Operations

Accenture
07.2009 - 07.2014

During the last 4 years I have been developing tasks of Business Support in SPAI, suporting SPAI CMT Porfolio Lead and TGP Sales configuration lead. Main activities developed were:

  • Decision support through diagnosis of the CMT Portfolio business figures (pipeline, sales, Rev CCI, BD spend), alert identification and investigating deviations. Help to develop remediation actions
  • Action Plan follow up, status maintenance and pushing activities to make it happen (local initiatives regarding incremental revenues)
  • Documents preparation to be used in Committees, CMT Executive Leadership Meeting , etc… internal in TGP GU and external with CSG and TGP WW
  • Forecasting coordination with Finance, CSG , TALs,…in order to maintain an updated Art of Possible and Landing position for NR and CCI Together with Finance and quality help drive account management initiatives into accounts and help manage HRE process
  • Support in Delivery initiatives implementation into the Client Group

Accenture Research & Marketing Accenture SPAI SAP

Accenture
08.2008 - 10.2010
  • Perform research on SAP. This includes in-depth research on companies, industry and customer segments, market trends and issues, and technology utilizing a number of sources, internal and external, paper and electronic, including web-based, CD-ROM and online databases.
  • Synthesize, package and present research information in internal SI SAP newsletters Provide support to consultants in the use of internal and external resources, information sources and services.
  • Develop relationships with Accenture executives and knowledge management services to those executives, both orally and through written communication. Identify new sources of relevant content and contribute to evaluations of external content for acquisition.
  • Acquire and subsequently maintain document collections (electronic or hardcopy) to make them accessible to the research team and others as required.(thought a internal portal)
  • Development of industry expertise and knowledge as well as specific Market material

SPAI Business SAP Support

Accenture
09.2008 - 07.2009
  • Contact person with SAP on the administrative and daily activities: events coordination and preparation (logistics, presentations, participants, stand,…) , document and information requests, SAP invoices clarification, etc.. (Alliance)
  • Information research in the SAP arena including (Documentation) o research on companies, industry and customer segments, market trends and issues, and technology utilizing a number of sources, internal and external, paper and electronic, including web-based, CD-ROM and online databases. o Synthesize, package and present research information in internal SI SAP newsletters sent to the SAP SPAI executives o Look for information needed to support, presentations, proposals, points of view, etc… o
  • Provide support in the use of internal and external resources, information sources and services o Identify new sources of relevant content and contribute to evaluations of external content for acquisition o Acquire and subsequently maintain document databases

Researcher

Europraxis Consulting
02.2000 - 11.2000

Supporting Consulting Practice in the Documentation Research and in the creation of Research Guides for the clients. The consulting Company does not have a department for this activities, and we help & collaborate to the creation of this.

Accenture - Barcelona Solution Center

Accenture
11.1998 - 02.2000

Internship at accenture Solution Center, supporting the business tasks of the center and the special initatives developes on this. During this time, we support training plans, Human resources department and assets and I+D developed on the center.

Reserch Program of Barcelona University

Universitat de Barcelona
09.1997 - 10.1998

Collaboration in a Scholarship program of investigation in the University of Barcelona

Researcher

Escolta D'Alta Direcció Administrativa
10.1996 - 06.1997

Supporting Teachers and Researchers on Business activities of the Business adminitrative School of Barcelona.

Education

University Degree - Documentación

Universitat Oberta De Catalunya
Barcelona
06.2013

Skills

  • Brand Loyalty
  • Customer Retention Strategies
  • Leading business operations in a business group and Market Unit
  • Communication, organization time management and problem-solving skills
  • Team Player
  • Strong multi-tasking
  • Operational Excellence
  • Portfolio risk Management
  • Stakeholder Management
  • Account Delivery Management

Timeline

Accenture Iberia - Client Groups BO Support

Accenture
03.2020 - Current

Accenture CMT EALA/Europe BO Support

Accenture
07.2014 - 02.2020

Accenture TGP SPAI SS/SC Team

Accenture
07.2009 - 07.2014

SPAI CMT Portfolio Lead ,. Business Operations

Accenture
07.2009 - 07.2014

SPAI Business SAP Support

Accenture
09.2008 - 07.2009

Accenture Research & Marketing Accenture SPAI SAP

Accenture
08.2008 - 10.2010

Researcher

Europraxis Consulting
02.2000 - 11.2000

Accenture - Barcelona Solution Center

Accenture
11.1998 - 02.2000

Reserch Program of Barcelona University

Universitat de Barcelona
09.1997 - 10.1998

Researcher

Escolta D'Alta Direcció Administrativa
10.1996 - 06.1997

University Degree - Documentación

Universitat Oberta De Catalunya
Ariadna Vicente Diez