Ariadna Tejedor Álvarez
Madrid
Summary
Customer-focused professional with over 6 years of experience providing high-level service in the VIP box at Real Madrid, ensuring an exceptional client experience. Currently working at ZURKO RESEARCH S.L in the sales sector for cosmetic clinical trials, with a strong interest the cosmetic industry. Adaptable, hardworking, and passionate about science and direct contact with people, excelling in communication and relationship-building.
Overview
6
6
years of professional experience
1
1
Certification
Work History
New Line Events
HOSTESS VIP BOX REAL MADRID
09.2019 - Current
- Welcoming VIP customers upon arrival and attending their needs with professionalism to ensure an exclusive experience.
- Building and maintaining strong relationships with high-profile clients, balancing expertise with a personalized approach.
- Proactively managing multiple boxes, ensuring all guests receive top-tier service and immediate attention.
Zurko Research CRO
TECHNICAL SALES MANAGER
01.2024 - Current
- Selling cosmetic safety and tolerance clinical trials while assessing the specific needs of customers, providing tailored solutions.
- Conducted market research to identify potential clients, analyze industry trends, and develop strategies to increase sales opportunities, successfully acquiring over 20 new clients through cold outreach.
- Built and maintained strong, long-term relationships with key clients through proactive engagement and face-to-face interactions at industry conferences and trade shows.
- Managed business relationships with leading Spanish cosmetics companies, including MartiDerm, ISDIN, Cantabria Labs and Puig, ensuring the delivery of high-quality clinical trial services.
Iberia Airlines
EVENT HOSTESS IBERIA
05.2022 - 07.2022
- Represented the new services provided by Iberia Airlines
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
Education
Biotechnology Degree -
CEU San-Pablo University
01.2024
High School Diploma - Science
BRAINS International School
01.2019
Skills
- Responsibility
- Proactive mindset
- Market Research
- Problem-solving skills
- Emotional intelligence
- B2B Sales
- Motivation
- Initiative
Certification
- Persuasive Communication and Effective Presentations Certification – Beauty Cluster
- Cambridge English Certificate C1
- TOEFL ITP
- Category B Driver´s License
Accomplishments
- Volunteering to help children from low-income families or dysfunctional households in Madrid
- Proficiency in Excel (Developed Excel-based dashboards to track KPIs)
- Proficiency in Microsoft Word (Designed and edited official company documents, contracts, and reports)
- Microsoft Dynamics NAV (Optimized inventory and sales tracking by efficiently managing data in Navision)
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Personal Information
- Date of Birth: 03/05/2001
- Nationality: Spanish
Timeline
Zurko Research CRO
TECHNICAL SALES MANAGER
01.2024 - Current
Iberia Airlines
EVENT HOSTESS IBERIA
05.2022 - 07.2022
New Line Events
HOSTESS VIP BOX REAL MADRID
09.2019 - Current
High School Diploma - Science
BRAINS International School
Biotechnology Degree -
CEU San-Pablo University