Arezu Selyari
Houston
Summary
IT Support Specialist with extensive experience in troubleshooting hardware, software, and networking issues in dynamic environments. Proficient in technical support, device deployment, Active Directory management, and system configuration. Knowledgeable in imaging tools, remote support platforms, and system monitoring. Committed to enhancing product development and delivering effective support to both technical and non-technical teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT and Desktop Support Specialist
Social Security Organization
Gorgan
08.2012 - 06.2025
- Provided technical support for hardware, software, and peripherals across 100 endpoints.
- Executed a full Windows 7 to Windows 10 migration project, including imaging, deployment, user data backup, and post-upgrade support.
- Set up and configured new office equipment, including desktops, printers, and network peripherals.
- Rolled out Microsoft 365 apps (Teams, Outlook) and trained staff on new features.
- Delivered user training sessions to improve system usage, and reduce repeat support tickets.
- Managed user accounts and system access through Active Directory and security tools.
- Provided technical support for software and hardware issues across organizational departments.
- Diagnosed and resolved system outages to ensure continuous service availability.
- Documented troubleshooting processes and solutions in knowledge management systems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Conducted workflow analysis, space design or cost comparison analysis.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
IT Help Desk Technician
University of Applied Science and Technology
Gorgan
08.2009 - 07.2012
Education
Master of Science - Information And Computer Systems
Azad University
Gorgan01-2017
Bachelor of Science - Software Engineering
Rozbahan University
06-2009
Skills
- Technical support
- Windows migration
- Active Directory
- Remote troubleshooting
- IT asset management
- Problem solving
- Time management
- Customer service
- Microsoft office
- Teamwork and collaboration
- Service desk operations
- IT troubleshooting
- IT risk management
- ITIL framework
- Virtualization technologies
- IT service management
- Technical issue analysis
- Network administration
- IT documentation
- Information security
- Account management
- Operating systems
- Windows deployment
- Microsoft 365 support
- Incident management
- System maintenance
- Help desk experience
- Ticketing system proficiency
- Data backup and recovery
- Printer and peripheral support
- Windows operating system
- Video conference support
- IT budgeting
- IT service delivery
- Server management
- IT infrastructure design
Certification
Learning Microsoft 365 – LinkedIn, Jan 2025
Programming with Python – Aug 2024
VMware vSphere 5 Essential Training – Sept 2023
ISO 27001 Information Security Management System – Sept 2017
Cisco CCNA – Aug 2016
Cisco CCNP Collaboration – June 2016
MCSA (Microsoft Certified Solutions Associate) – May 2015
Languages
English
First Language
Timeline
IT and Desktop Support Specialist
Social Security Organization
08.2012 - 06.2025
IT Help Desk Technician
University of Applied Science and Technology
08.2009 - 07.2012
Master of Science - Information And Computer Systems
Azad University
Bachelor of Science - Software Engineering
Rozbahan University
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