Arezu Selyari

Social Security Organization

Gorgan

08.2012 - 06.2025

Provided technical support for hardware, software, and peripherals across 100 endpoints.
Executed a full Windows 7 to Windows 10 migration project, including imaging, deployment, user data backup, and post-upgrade support.
Set up and configured new office equipment, including desktops, printers, and network peripherals.
Rolled out Microsoft 365 apps (Teams, Outlook) and trained staff on new features.
Delivered user training sessions to improve system usage, and reduce repeat support tickets.
Managed user accounts and system access through Active Directory and security tools.
Provided technical support for software and hardware issues across organizational departments.
Diagnosed and resolved system outages to ensure continuous service availability.
Documented troubleshooting processes and solutions in knowledge management systems.
Supervised and directed workers engaged in installation of data communication equipment and software.
Conducted workflow analysis, space design or cost comparison analysis.
Performed variety of clerical and administrative duties pertaining to on-site support.
Installed and performed minor repairs to hardware, software or peripheral equipment.