Antonio Hidalgo
Restaurant Manager
Palma,Balearic Islands
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Highly proactive manager with 8 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
Chamelis
01.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Restaurant General Manager
Iberico & Co
12.2016 - 12.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Manager
Reserva Ibérica
05.2015 - 11.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
Senior Sales Manager
Hotelbeds Group
05.1997 - 05.2014
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Tourism Studies - Tourism And Travel Management
Escuela De Turismo Costa Del Sol
Málaga 09.1990 - 06.1993
Skills
- Staff & Operations Management
- Schedule Coordination
- Experience with high volume operation
- A positive, can-do attitude that shows resilience and maturity with strong communication skills
- Sharp attention to detail and high focus on service
- Fluent english both talk and written
- International experience (worked in Mexico, Thailand, Singapore & Hong Kong)
Piano player
My hoppy since my childhood till nowadays is Music and play piano at home, parties sometimes, etc...
Timeline
Restaurant Manager
Chamelis
01.2023 - Current
Restaurant General Manager
Iberico & Co
12.2016 - 12.2022
Restaurant Manager
Reserva Ibérica
05.2015 - 11.2016
Senior Sales Manager
Hotelbeds Group
05.1997 - 05.2014
Bachelor of Tourism Studies - Tourism And Travel Management
Escuela De Turismo Costa Del Sol
09.1990 - 06.1993
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