Anthoula Statira

• Lead a digital marketing sales team to achieve quarterly targets through effective coaching and performance management
• Analyze team performance and develop action plans to drive improvement, conducting weekly business reviews
• Create training plans and presentations to enhance team skills and ensure quality
• Conduct interviews, hire candidates, and oversee the onboarding process for new team members
• Develop strategies to promote adherence to company regulations and performance goals
• Implement monthly KPI targets and incentives to drive team motivation and achieve goals.

Digital Marketing Consultant (until June 22)

• Provided client service, research, and market analysis in the field of Google Ads
• Managed client campaigns, offering solutions tailored to their needs and objectives
• Prioritized customer experience, ensuring client satisfaction and retention
• Assisted in training and development initiatives within the Greek team as a coach assistant
• Consistently met or exceeded quarterly targets as a sales representative, demonstrating strong performance and achieving results in a competitive environment.

• Efficiently receive, sort, and prepare prescriptions and related forms for scanning on a monthly basis
• Utilize document management software to scan prescriptions, forms, and attached documents, generating two-sided digital images processed by automated data recognition software
• Enter and transcribe consolidated payment statements, invoices, and prescriptions into designated computer databases, ensuring accuracy through thorough quality control checks

• Phone customer service
• Maintain and manage well-developed professional knowledge of entire products and services line offered
• Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries
• Help clients through every communication channel of the bank (via phone, online chats, email, personal messages) -Head responsibility to update and request support for further development requirements
• Process standard teller transactions for customers including servicing client accounts, accepting loan payments, correcting discrepancies
• E-banking agent
• Managed an average of 80 calls per day, servicing business and consumer accounts

• Conducted thorough identification checks, pat-downs, cargo inspections, and monitored entry/exit points to maintain airport security
• Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.

• B2B and B2C sales for a new electricity company
• Generated sales by prospecting leads, cold calling and closing deals.
• Cold-called prospective customers to build relationships
• Approached customers with consultative mentality to uncover and meet specific requirements
• Shared new products and promotions with customer to encourage sales