Anthony Palacios
San Jose
Summary
Results-oriented Assistant Store Manager with over three years of experience driving sales growth and improving customer satisfaction. Expertise in optimizing inventory turnover and streamlining operations to enhance service quality. Developed training programs that elevate team performance and foster a collaborative, customer-focused environment.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Amazon Delivery Station Associate
Amazon
San Jose
10.2025 - Current
- Supported Amazon fulfillment center picking, packing, and sorting workflows.
- Stowed products in designated locations according to Amazon procedures.
- Assisted dock operations with loading, staging, and movement of goods.
- Followed safety standards and maintained clean workstations.
- Trained new associates on store operations, policies, and procedures.
- Handled various responsibilities simultaneously simultaneously while maintaining attention to detail.
- Maintained positive working relationship with fellow staff and management.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Assistant Store Manager
Skechers
Milpitas
07.2023 - 09.2025
- Managed daily store operations, achieving record sales and optimizing inventory turnover.
- Led a team to drive sales growth, enhancing customer satisfaction and operational efficiency.
- Supervised team and provided ongoing training to enhance customer satisfaction and service quality.
- Implemented training programs, boosting staff performance and improving service quality.
- Trained associates on Skechers selling standards, store policies, and service expectations.
- Oversaw customer service efforts, handling escalations and product inquiries to uphold high support standards.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Associate
Popeyes
San Jose
08.2022 - 03.2023
- Streamlined service flow, reducing wait times and enhancing customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained food presentation standards, enhancing dining experiences and customer retention.
- Collaborated on meal prep, ensuring consistent quality and a supportive team environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered attentive service to customers in-person and over the phone, ensuring positive interactions.
Education
High school Diploma -
Latino college Preparatory Academy
San Jose, United StatesSkills
- Customer service
- Customer experience
- Sales strategy
- Operational efficiency
- Team leadership
- Team collaboration
- Conflict resolution
- Adaptability
- Critical thinking
- Employee engagement
Languages
English
First Language
Spanish
Advanced
C1
Timeline
Amazon Delivery Station Associate
Amazon
10.2025 - Current
Assistant Store Manager
Skechers
07.2023 - 09.2025
Associate
Popeyes
08.2022 - 03.2023
High school Diploma -
Latino college Preparatory Academy