Anthony Nolan
Alicante
Summary
Highly motivated and dedicated customer service professional with 35 years experience in the field. A hands on approach to all jobs to ensure the highest quality of service is delivered across all areas of the role. An outdoors enthusiast with a passion for cycling, walking and exploring new ventures. Ready to relocate to continue gaining experience.
Overview
23
23
years of professional experience
Work History
Airport Team Manager
TUI
Alicante
04.2006 - 06.2023
- Hands on management role to ensure delivery of first class service to all TUI clients and 3rd parties at Alicante Airport.
- Recruitment and training.
- Team development.
- Liaising with suppliers to ensure required standards achieved.
- Developing strategies for constant improvement and achieving targets.
- Crises management.
Small Business Owner
Private
Alicante
01.2008 - 12.2010
- Building and running a rural guest house and activity centre.
- Catering to guests needs including providing breakfast and evening catering as and when required.
- Maintenance of 10 acre grounds, pool,
General Manager/Owner
Canons
Surbiton
03.2000 - 04.2003
- After our private health club (The West Surrey Health and Fitness Club) was acquired by Canons, I was asked to stay on to assist in the development of their business taking over the day to day running of the Surbiton Club. The largest Health and Fitness club in the Canons Group (now Nuffield) chain of health clubs with over 12000 members.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
City And Guilds Catering - Catering
Galway Technical Institute
Galway, Ireland05.1985
Skills
- Customer Service
- Professional and Courteous
- Teamwork and Collaboration
- Good Judgment
- Team Leadership
- Negotiation and Conflict Resolution
- Preventive Maintenance
- Technical Proficiency
- Customer Relationship Management
- Problem Resolution
Affiliations
- Cycling, walking, camper enthusiast passionate about the outdoor life.
- Well traveled, from IRL to NZ and many countries in between to experience varying cultures and lifestyles.
Languages
English
First Language
Spanish
Proficient (C2)
C2
Accomplishments
- Multiple times #1 Performing airport in the world for TUI customer service based on Customer service questionnaires across 80+ airports worldwide.
Timeline
Small Business Owner
Private
01.2008 - 12.2010
Airport Team Manager
TUI
04.2006 - 06.2023
General Manager/Owner
Canons
03.2000 - 04.2003
City And Guilds Catering - Catering
Galway Technical Institute
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