Anthony Cruz

• Performed detailed analysis of external environment factors that could impact the business's ability to meet its objectives.
• Identified areas in need of improvement with regard to compliance with internal controls.
• Analyzed existing policies, procedures and processes for potential areas of risk exposure.
• Established internal audit process to ensure adherence to established risk management protocols.
• Identified potential risk exposure to develop corrective action plans.

• Established processes to ensure efficient workflow throughout the organization.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Researched new destinations, attractions, services and activities in order to create attractive packages for customers.
• Organized corporate travel arrangements, including air and ground transportation and hotel accommodations.
• Reviewed current industry practices and identified opportunities for improving processes and procedures.
• Managed client accounts by providing advice on budgeting, planning trips, booking tickets.

• Provided technical support to customers via phone and email.
• Documented customer inquiries and resolutions in a ticketing system.
• Analyzed computer issues, identified root causes, and implemented solutions.
• Installed operating systems, applications, and related hardware components.
• Documented customer interactions and contact information into company database.
• Performed detailed analysis of external environment factors that could impact the business's ability to meet its objectives.
• Recommended appropriate action steps based on results of analytical research into specific areas of risk exposure.

• Administrative daily basis and paperwork

• Ensuring and follow ups on Property check in & out

• Monthly Inspections and photo reports

• Arranging and conducting viewings

• Provided accurate, valid, and complete information to customers.
• Resolved customer complaints promptly and professionally.

• B2C Customer Care with health plans and international companies.

• Order entry in SAP app, managing deliveries of supplies in USA & Puerto Rico

• Administrative daily basis and paperwork

• Ensuring and follow ups on health processes

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Developed strategies for problem solving and conflict resolution among team members.
• Conducted regular performance reviews to assess individual team member progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Created training materials and conducted group trainings on new processes or procedures.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.