Ante Prtenjaca
Malaga
Summary
With a proven track record in mathematics, marketing strategy, operations management, and call centers, established as a detail-oriented and results-focused professional. Recognized for the ability to lead teams across multiple countries, excel in streamlining processes, and deliver successful outcomes. Notably, played a pivotal role in integrating AI-powered capabilities into content moderation, resulting in improved quality and processing efficiency. Equipped with extensive knowledge of digital tools and languages, dedicated to driving innovation and effective management to foster organizational growth.
Overview
12
12
years of professional experience
Work History
Scaled Regulatory Ops
Accenture ( Facebook & Instagram)
05.2022 - 07.2024
- Answered user questions with focus on quality, speed, understanding, and precision, providing timely support while ensuring adherence to turnaround times (TAT).
- Maintained solid understanding of client rules and guidelines, staying informed about updates to ensure all actions complied with established policies.
- Identified and labeled suspicious activities, enhancing the accuracy and effectiveness of content moderation.
- Reviewed acceptable content, created and managed tasks, and consistently followed up on open tickets to ensure timely resolutions.
- Conducted thorough reviews of account details, utilizing client-provided indicators to determine compliance with established rules and policies.
- Served as the main Point of Contact (POC) for Dublin’s workflow, effectively coordinating to address complex issues and escalations.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
AI Pilot Project
Accenture
10.2023 - 01.2024
- Created and improved prompts made by AI to boost how well the model works and fits with project goals.
- Worked with different teams to make sure prompts were understandable, useful, and accurate for the situation, helping to provide quality AI solutions.
- Gained skills in making prompts, producing content, and knowledge of AI language models in a quick-moving setting.
Manager
Spielhalle Queen
06.2020 - 05.2022
- Managed daily operations of an automat club, overseeing staff, scheduling, inventory, and ensuring efficient functioning of gaming machines.
- Created and implemented strategies to increase revenue through marketing, promotions, and player engagement, resulting in greater patronage and increased profitability.
- Maintained legality and reputation of automat clubs by ensuring compliance with industry laws, regulations, and standards, including age restrictions, licensing requirements, and responsible gaming practices.
- Managed and motivated employees to be productive and engaged in work.
Project Manager
Storm Media Digital Marketing Agency
07.2015 - 06.2020
- Established, articulated, and operationalized vision, mission, and overall direction of the organization to support strategic goals and long-term objectives.
- Drew, motivated, and retained subordinates to boost employee engagement, leading efforts to create a high-performing managerial team that fostered positive workplace productivity.
- Supervised departments and activities to ensure alignment with organizational strategy and achievement of successful outcomes.
- Made strategic investment decisions to grow business and transition operations from top-line revenue to profit, carefully evaluating opportunities at every step.
- Analyzed financial and non-financial reports to pinpoint areas for improvement and developed actionable solutions to drive operational efficiency and growth.
- Built and nurtured trust-based relationships with strategic partners, reinforcing alliances that advanced business objectives.
- Assessed critical scenarios and events, offering strategic recommendations to ensure continued success and sustainability.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Teaching Assistant ( Mathematics )
Algebra
09.2014 - 07.2015
- Taught minimum number of classes as well as mentored and supervised graduate students through their studies.
- Worked in departmental meetings and provided academic assistance to professors or other faculty members, providing services for your department of work.
- Responded to student questions during class, over email or by telephone concerning academic issues in efficient and effective manner.
- Supervised and mentored students in research projects, developing analytical and critical thinking skills that are necessary to grow academically.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Senior Call Center Agent
Hrvatski Telekom
06.2012 - 09.2014
- Conducted outreach and assisted call center representatives to field inquiries, manage complaints and respond with utmost care for patrons and consumers alike.
- Helped recruit and train staff, monitored performance of call centre agents and coached them to ensure that they have as much knowledge as possible to provide a good service.
- Anticipating escalations and drawing out call center strategies, provide alerts to senior management of any new or repeat issues or problem and prepare process specific monthly, quarterly and annual reports as part of business-as-usual activity.
- Assisted in developing targets for individuals and teams that matches call centre performance goals with overall business goals top ensure operational effectiveness.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Education
UNIV.BACC.EDUC.MATH - Mathematics
Faculty of Science
Zagreb09-2014
PROGRAMMING IN PYTHON -
Coursera
Online11.2022
DATABASE STRUCTURES AND MANAGEMENT WITH MYSQL -
Coursera
Online10.2022
Skills
- Microsoft Office
- MATLAB
- WordPress
- SEO
- Analytics
- Online Advertising Tools
- Social Media
- SQL
- Python
- PPC Campaign Management
- Global SAP
- CRM
- KPI Tracking
- Team work
- Communications
- Policy Analysis
- Casino Management
- Project Management
- Analytical Skills
- Business-to-Business (B2B)
- Project Delivery
- Cold Calling
- Team Leadership
Languages
Croatian
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
German
Intermediate (B1)
Italian
Intermediate (B1)
Timeline
AI Pilot Project
Accenture
10.2023 - 01.2024
Scaled Regulatory Ops
Accenture ( Facebook & Instagram)
05.2022 - 07.2024
Manager
Spielhalle Queen
06.2020 - 05.2022
Project Manager
Storm Media Digital Marketing Agency
07.2015 - 06.2020
Teaching Assistant ( Mathematics )
Algebra
09.2014 - 07.2015
Senior Call Center Agent
Hrvatski Telekom
06.2012 - 09.2014
UNIV.BACC.EDUC.MATH - Mathematics
Faculty of Science
PROGRAMMING IN PYTHON -
Coursera
DATABASE STRUCTURES AND MANAGEMENT WITH MYSQL -
Coursera
Similar Profiles
James AlbinJames Albin
Social Media Content Creator at Instagram, Youtube, Tik Tok and FacebookSocial Media Content Creator at Instagram, Youtube, Tik Tok and Facebook
Amer KhanAmer Khan
Social Media Manager at Instagram,Facebook,TikTok Etc...Social Media Manager at Instagram,Facebook,TikTok Etc...
James Success KpadehJames Success Kpadeh
Social Media Influencer at Youtube, Facebook, Tiktok And InstagramSocial Media Influencer at Youtube, Facebook, Tiktok And Instagram