Summary
Overview
Work History
Education
Skills
Independent Studies
Languages
Timeline
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Anouchka Iordanoff

Anouchka Iordanoff

Summary

I bring a strong foundation in client engagement, team leadership, organizational and analytical skills. Motivated by responsibilities and challenges with a continuous learning mindset, I am eager to apply my problem-solving and communication abilities to enhance operational efficiency.

Overview

11
11
years of professional experience

Work History

Travel and Hiking Guide

Wikinger Reisen
10.2018 - Current
  • Lead weekly walking tours for groups of 10 to 20 guests, maintaining high client satisfaction through strong interpersonal skills.
  • Planned and adjusted itineraries based on group ability, weather, and other factors.
  • Received numerous positive client reviews for exceptional service.

Site Supervisor

Adalbert Janssen
02.2024 - 07.2024
  • Supervised construction teams, ensuring quality standards and adherence to project timelines.
  • Coordinated cross-company teams and conducted regular site inspections, maintaining compliance with architectural guidelines.

Business Development Executive

Pronovis GmbH
10.2018 - 10.2022
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to event marketing, sales and brand promotion.
  • Translated website, marketing documents and technical documents into French and Spanish.

Senior Technical Support Advisor

TUI Spain
07.2018 - 10.2018
  • Provided advanced IT support for internal and client-critical issues in both English and German.

Guest Advisor

TUI Spain
04.2016 - 07.2018
  • Actively listened to customer concerns, delivering solutions that addressed specific needs and ensured client satisfaction.
  • Managed reporting, flight, and hotel rebooking software across multiple languages (German, Spanish, English).

Trainer

EKomi
08.2015 - 11.2015
  • Coached Sales employees in accordance to the General Terms and Conditions of Sale.
  • Increase understanding between sales and after-sales service departments by providing information.
  • Improve the communication flow between different teams.


Customer Feedback Manager

EKomi
10.2014 - 08.2015
  • Facilitated communication between clients and end-clients, providing solutions and mediation in both French.

Education

National Tour Guide License - Art History

Hotel And Tourism School Jeanne Et Paul Augier
Nice, France
06.2013

Associate’s Degree - Tourism And Hospitality Management

Hotel And Tourism School Jeanne Et Paul Augier
Nice, France
06.2013

Skills

  • Leadership and team coordination
  • Proficient in 4 languages
  • Clear communication
  • Conflict management
  • Empathy and active listening
  • Integrity
  • Analytical thinking
  • Understand needs and sell
  • Adaptability
  • Quick learning
  • Travel planning

Independent Studies


  • Communication (Neuro-linguistic programming, Non Violent Communication)
  • Agile methods
  • Body and mind (Yin Yoga, nutrition, sports, psychology etc...)

Languages

French
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Site Supervisor

Adalbert Janssen
02.2024 - 07.2024

Travel and Hiking Guide

Wikinger Reisen
10.2018 - Current

Business Development Executive

Pronovis GmbH
10.2018 - 10.2022

Senior Technical Support Advisor

TUI Spain
07.2018 - 10.2018

Guest Advisor

TUI Spain
04.2016 - 07.2018

Trainer

EKomi
08.2015 - 11.2015

Customer Feedback Manager

EKomi
10.2014 - 08.2015

National Tour Guide License - Art History

Hotel And Tourism School Jeanne Et Paul Augier

Associate’s Degree - Tourism And Hospitality Management

Hotel And Tourism School Jeanne Et Paul Augier

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