Summary
Overview
Work History
Education
Skills
Keyprofessionalskillset
Projectmanagementcompetencies
Referencesavailable
Indicativeitskills
Training
Timeline
Generic

Annika Jackson

London

Summary

Project and Program Management Professional with a proven record of delivering high quality oversight, analytical and stakeholder engagement services to the best possible standards. Well, organised, self-motivated and with a keen attention to detail that ensures completion of all assigned projects and tasks on time, within budget and to full specification. Excellent communication and interpersonal skills, able to work well either as part of a collaborative team or autonomously when required and thriving in challenging and fast-moving environments by prioritising tasks and targets with exceptional time management skills. Now seeking a fresh challenge that will make the most of this skill set.

Overview

6
6
years of professional experience

Work History

PMO Analyst/ Change Management

UK Space Agency (consultant)
10.2023 - 08.2024
  • Development and ongoing maintenance of the Transformation Programme Plan and Project Plans for seven key projects to support delivery and identify the critical path of the programme
  • Monitoring, reporting and analysis of project progress against time, and quality expectations
  • Ensuring compliance with reporting standards, templates and tools are clearly defined
  • Establishing and maintaining a project document library
  • Establishing risk, issue and dependency identification processes and monitoring logs for the program/project and updating with input from the program/project teams
  • Managing/facilitating the change control/governance process
  • Pro-actively building effective relationships with stakeholders across the program/project
  • Overseeing quality management arrangements
  • In conjunction with the Project Managers, creating strategies for effective planning and delivery
  • Identifying dependencies amongst the Programme, work packages and other Projects or business change activities
  • Reporting services to the Projects & Programmes Department, collating base data and generating reports to Steering Groups and Programme Boards, challenging content as required
  • Adopted a proactive role in the promotion of Programme and project management methods and standards, and implementation of good project management practice
  • Maintenance of planning and resource tracking service across the Programme
  • Coordinate project closure to distil good practice and ensure lessons learned are logged.

Project Support Officer & Reporting Lead

Defra |PHA Capability Transformation Programme
11.2022 - 11.2023
  • Responsible for the project governance – Production of Business cases and project PIDS
  • RAID Lead for the whole project, tracking all risks, mitigations, assumptions, issues, and benefits
  • Working across multiple projects, focusing on People & Capabilities for the whole Programme
  • Using Microsoft project to: Produce accurate project plans, tracking multiple projects ensuring all timelines and milestones are on target, tracking workload for multiple teams, planning and producing weekly reports
  • Presentations, communications, Process mapping using the aid of Visio
  • Stakeholder Engagement internally & externally
  • Responsible for coordinating the reporting cycles for multiple work-streams and Projects
  • Secretariat for PHA capability board
  • Onboarding and off-boarding lead – responsible for project contracts, budgeting, contract extensions working closely with the resources team
  • Responsible for designing and developing processes for the team & new starters
  • Reporting lead: Responsible for all Project reports, supporting reviews of the currently monthly reports across the Programme (comprising circa 8 major projects) to provide continuous improvement advice and independent monthly assurance on quality of outputs.

Project Support Officer

Insolvency Service
06.2022 - 11.2022
  • Key Achievements: Developing a short- and long-term strategies, tools, and policy to help citizens with problem debt, make the most appropriate debt relief choices
  • Responsibilities: Supporting the Project Manager at all meetings including the development of various products in support of the project
  • Organising Project Meetings as well as chairing in the absents of the program manager
  • Distribute project meeting packs and other documentation, responsible for introducing Jira & Confluence
  • Taking minutes and actions from project meetings, ensuring all actions are chased with owners and competed to time, ensuring
  • Created and maintain key project documentation, such as Risk Logs, Project Plans, Action Logs etc
  • Manage the Project email inbox, responding to queries and request from Senior leads and stakeholders
  • Manage project filing in Wisdom and SharePoint
  • Responsible for updating project plans and ensuring the project timelines are on track, using MS Projects
  • Responsible for the implementation of standing up a small PMO team and governance controls
  • Responsible for recruitment, onboarding, and contractor budget forecasting
  • Designed and managing Project play book for new starters onboarding
  • Producing highlight weekly reports for SLT
  • Chairing weekly workshops and monthly lessons leant sessions (using confluence and Jira)
  • Responsible for tracking, Risks, mitigations and change management processes across the program
  • Successfully ran 3 small work-streams
  • Produced scoping documentation
  • Meeting attendance, such as Project board and ORS SLT
  • Provided updates and seeking approval for the phases of the project
  • Engaged with Stakeholder internally & externally
  • Worked collaboratively with the comms team and other work-streams to ensure a consistent alignment across the whole project.

Project Support Officer

UK Health Security Agency
06.2021 - 06.2022
  • Key Achievements: Delivering a Strategic Communications and Engagement Strategy, to ensure the effective management of program stakeholders
  • Which supports the effective operation of the program at a strategic and operational level as well as positioning the program as a world leader in wastewater-based health security and development of a coordinated UK approach to wastewater program across the four nations of the UK
  • Responsibilities: Chairing meetings, producing packs, communicating with key stakeholders
  • Provide cover and relief to Senior Project /Managers and Team Leads during intense moments of activity
  • Delivering financial reporting to program level resources on behalf of Senior PM’s and Team Leads
  • Producer of management reports
  • Coordination of information from others and shapes to ensure this is communicated effectively to target audience, using tools such as confluence, Jira for tracking purposes
  • Work in close collaboration with other PMO resource across EMHP, supports adherence to standards and assists with current and future audit requirements, i.e., keeping the project plan updated and on track, using MS projects
  • Identify and reports on key risks and issues at both project and program level
  • Oversee and co-ordination of risks, issues change control, documentation and any other applicable logs
  • Quality assurance — conducts reviews, performs health checks and manages document repositories
  • Surge/response support activities
  • Alert report distribution and list maintenance
  • EMHP report forecasting and reporting and distribution support
  • Sampling tracking and reporting — link to invoicing
  • Shape file management and coverage reporting
  • Relationship management reporting — ‘state of the nation’
  • EMHP RMT operations email address management.

PMO Lead

Cabinet Office: CDIO/DDAT
07.2020 - 03.2021
  • Achievements: successfully stood-up the PMO for the CDIO
  • Strategic management of all major areas of the PMO and illustrated leadership in one or more areas of Planning, Operational Support, Delivery & Innovation, Governance & Reporting and Centre of Excellence (CoE)
  • The PMO developed into a central group, which worked across all areas of the CDIO including PMO business management activities
  • Responsibilities: Strategic advisory figure for the PMO services across CDIO utilising strategic thinking and promoting the PMO and associated best practice within the business
  • Ensured the entire organisation adapted to all PMO services
  • Meet, prepare, and challenge relevant stakeholders for boards that require PMO input (PARs, PIBs, etc.)
  • Managed the annual and quarterly business planning process, safeguarding budget actuals and forecasts are correct (in collaboration with Finance), Managed dependencies across the multiple directorates are captured, identified critical paths
  • Assure the quality of PMO Analysts’ work to ensure that a robust Organisational Business Plan is rolled out
  • Developed a robust Business Case, followed associated best practice, benefits clearly identified and understood, alongside established metrics
  • Delivered high quality reports, ensuring the Delivery Tracker and equivalent trackers were kept up to date
  • Provided insight on PMO activities/alignment to set Key Performance Indicators (KPIs)
  • Ensured PMO resources, capture project/program risks within the CDIO Risk Register, with sufficient descriptions, assessments, and mitigations
  • Responsible for ensuring the Risk Management Framework was implemented appropriately through the PMO
  • Ensuring the PMO resources management delivered high quality PMO operations, Finance, Resourcing and Procurement
  • Developed effective maintenance of the Centre of Excellence, reviewing existing knowledge and recommending actions for new tools, standards, and methodologies
  • Ensured lessons learned from programmes and directorates across the organisation are being effectively captured in the CoE and utilised by delivery resources and form part of a wider development strategy.

Project Manager

Cabinet Office: DDAT
12.2018 - 07.2020
  • Responsibilities: Contributed to service improvement and development within parameters established by divisional and directorate objectives
  • Established and maintained effective performance review mechanisms, monitoring ongoing progress against all objectives and goals
  • Always ensured full compliance with Cabinet Office standards and standing orders as well as legal and regulatory requirements
  • Maintained robust and reliable monitoring and auditing procedures
  • Worked in collaboration with other Government Departments as well as internal and external stakeholders to set properly focused strategies and deliver joined up results
  • Prepared regular and reliable reporting for review by the Project Manager (reviewing replies as required)
  • Also took on additional duties such as recruitment, Clearances, and all onboarding processes for new team members
  • Worked closely with Finance, PSR and agencies, contract renewals of candidates and making sure invoices were paid in a timely manner.

Education

HND Business & Marketing -

London Metropolitan University

BA Marketing & Combine studies -

London Arts University

Skills

Project Management Analysis

Keyprofessionalskillset

  • Leading and working as an integral member of cohesive and target driven teams, delivering high quality outcomes as part of an environment of operational excellence.
  • Nurturing and maintaining robust and resilient, long-term customer and stakeholder relationships as a foundation for success.
  • Advanced knowledge of all office IT operating systems and applications as well as specialist software platforms (see below)
  • Strong technical and operational judgement coupled with advanced analytical and insight skills.
  • Excellent problem-solving capabilities, adopting a solution based and logical approach to resolving even the most complex issues.

Projectmanagementcompetencies

  • Project Reporting
  • Project Governance
  • Toolkit Development
  • Organisational Change and Transformation
  • Resource Management
  • Delivery Planning and Scheduling
  • Audit and Assurance
  • Budgeting and Forecasting
  • Data Analysis
  • Challenging the Status Quo
  • RAID Management
  • Stakeholder Engagement
  • Lessons Learned and Retrospective
  • Change Control and Exceptions
  • Process mapping
  • Primaria P6

Referencesavailable

True

Indicativeitskills

Microsoft Office Suite | Microsoft Project | Microsoft Visio | Google Suite | SAP | Oracle | SharePoint | Trello| Smart sheets |Data Studio| Jam Boards | Lucid Charts| Microsoft teams| Jiara| confluence | Virto| Azure| Power BI

Training

  • Prince 2 Foundation & Practitioner 2021
  • Agile Practitioner 2021
  • Understanding Property | RICS Course
  • First aid qualified| October 2020
  • APMG Change management course (current 2024)

Timeline

PMO Analyst/ Change Management

UK Space Agency (consultant)
10.2023 - 08.2024

Project Support Officer & Reporting Lead

Defra |PHA Capability Transformation Programme
11.2022 - 11.2023

Project Support Officer

Insolvency Service
06.2022 - 11.2022

Project Support Officer

UK Health Security Agency
06.2021 - 06.2022

PMO Lead

Cabinet Office: CDIO/DDAT
07.2020 - 03.2021

Project Manager

Cabinet Office: DDAT
12.2018 - 07.2020

HND Business & Marketing -

London Metropolitan University

BA Marketing & Combine studies -

London Arts University

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Annika Jackson