Anne-Victoire SIESS
Palma de Mallorca
Summary
I have extensive experience in dealing with guests, especially as a waitress, hostess and shop assistant. Over the years I’ve had the privilege of gaining experience and training in different areas that allow me to develop perfectly in any field that requires customer service. I am looking to expand my knowledge and work in a quality establishment.
Overview
6
6
years of professional experience
Work History
Waitress
Restaurante Encanto
Palma De Mallorca
2021.07 - Current
- Greeted and assisted in seating guests at tables.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Model
Palma Pictures
Palma de Mallorca
2020.01 - Current
- I’ve worked as a fashion and commercial model; some examples would be Berta, Galia Lahav and Galablack.
Sales Assistant
Mango
Palma de Mallorca
2018.06 - 2021.06
- Having full responsibility for the store, I was in charge of the customer service, the cash register, the sales and stock management, and the accounting
Hostess
International Boat Show
Palma de Mallorca
2019.04 - 2019.05
- Attend and inform customers, and offer them an optimal service
Education
Cabin Crew Certificate (AESA) - Protocol and Service on board
Flycademy
Palma de Mallorca06.2021
Cambridge Test - English Education
Long Beach University
California2016-08
EBAU Certificate - Bachelor's Degree
UIB
Palma de Mallorca05.2016
Skills
- Customer Service
- Adaptability
- Resilient
- Proactive
- Complaint resolution
- Calm Under Pressure
- Multitasking
Hobbies and Interests
- Wildlife nature (I climbed the Kilimanjaro, 5895m)
- Diving (in Indonesia, Zanzíbar, Thailand…)
- Horse riding
- Fashion
Personal Information
- Date of Birth: 11/27/98
- Nationality: French
Languages
French, Spanish, Catalan
First Language
English
Advanced
C1
Italian
Beginner
A1
German
Beginner
A1
Timeline
Waitress
Restaurante Encanto
2021.07 - Current
Model
Palma Pictures
2020.01 - Current
Hostess
International Boat Show
2019.04 - 2019.05
Sales Assistant
Mango
2018.06 - 2021.06
Cabin Crew Certificate (AESA) - Protocol and Service on board
Flycademy
Cambridge Test - English Education
Long Beach University
EBAU Certificate - Bachelor's Degree
UIB