Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Languages
Timeline
Generic
Anne-Victoire SIESS

Anne-Victoire SIESS

Palma de Mallorca

Summary

I have extensive experience in dealing with guests, especially as a waitress, hostess and shop assistant. Over the years I’ve had the privilege of gaining experience and training in different areas that allow me to develop perfectly in any field that requires customer service. I am looking to expand my knowledge and work in a quality establishment.

Overview

6
6
years of professional experience

Work History

Waitress

Restaurante Encanto
Palma De Mallorca
2021.07 - Current
  • Greeted and assisted in seating guests at tables.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Model

Palma Pictures
Palma de Mallorca
2020.01 - Current
  • I’ve worked as a fashion and commercial model; some examples would be Berta, Galia Lahav and Galablack.

Sales Assistant

Mango
Palma de Mallorca
2018.06 - 2021.06
  • Having full responsibility for the store, I was in charge of the customer service, the cash register, the sales and stock management, and the accounting

Hostess

International Boat Show
Palma de Mallorca
2019.04 - 2019.05
  • Attend and inform customers, and offer them an optimal service

Education

Cabin Crew Certificate (AESA) - Protocol and Service on board

Flycademy
Palma de Mallorca
06.2021

Cambridge Test - English Education

Long Beach University
California
2016-08

EBAU Certificate - Bachelor's Degree

UIB
Palma de Mallorca
05.2016

Skills

  • Customer Service
  • Adaptability
  • Resilient
  • Proactive
  • Complaint resolution
  • Calm Under Pressure
  • Multitasking

Hobbies and Interests

  • Wildlife nature (I climbed the Kilimanjaro, 5895m)
  • Diving (in Indonesia, Zanzíbar, Thailand…)
  • Horse riding
  • Fashion

Personal Information

  • Date of Birth: 11/27/98
  • Nationality: French

Languages

French, Spanish, Catalan
First Language
English
Advanced
C1
Italian
Beginner
A1
German
Beginner
A1

Timeline

Waitress

Restaurante Encanto
2021.07 - Current

Model

Palma Pictures
2020.01 - Current

Hostess

International Boat Show
2019.04 - 2019.05

Sales Assistant

Mango
2018.06 - 2021.06

Cabin Crew Certificate (AESA) - Protocol and Service on board

Flycademy

Cambridge Test - English Education

Long Beach University

EBAU Certificate - Bachelor's Degree

UIB
Anne-Victoire SIESS