Anne-Sophie Paillard

-> Developed product roadmaps to help guide the development of new products either for Finance team needs or Internal Tools for Client service, Developers or Partnership team

• Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
• Collaborated with stakeholders to define product requirements and user stories.
• Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.

-> Merge invoicing project : Migrate 6000 hotels from one accounting platform to another

• Deep analysis and segmentation of hotels accounting configuration
• Communicated progress updates at regular intervals with COMEX.
• Generated reports detailing progress against goals set by executive team members.

-> Gap-analysis between D-EDGE and another SaS Hospitality Solution

• Conducted interviews with various teams to clearly identify and articulate the differences between the two systems that needed to be reconciled.

• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

• Provided technical support for troubleshooting complex problems.

• Resolved customer service issues in a timely manner while providing excellent customer service at all times.

• Provided support to administrative staff by scheduling appointments, ordering office supplies, and performing other clerical tasks as needed.