Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anne-Sophie Paillard

Barcelona

Summary

Experienced Product Manager with 8 years in hospitality and SaaS technology, specializing in internal tools and finance operations. Proficient in agile methodologies, stakeholder management, and continuous discovery. Successfully managed invoicing systems for 12,000 hotels and led complex projects, including platform migrations. Passionate about innovation and delivering user-centric solutions.

Overview

7
7
years of professional experience

Work History

Product Manager Internal Tools

D-EDGE Hospitality Solutions
Barcelona
2022.10 - 2023.08

-> Developed product roadmaps to help guide the development of new products either for Finance team needs or Internal Tools for Client service, Developers or Partnership team

  • Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
  • Collaborated with stakeholders to define product requirements and user stories.
  • Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.

-> Merge invoicing project : Migrate 6000 hotels from one accounting platform to another

  • Deep analysis and segmentation of hotels accounting configuration
  • Communicated progress updates at regular intervals with COMEX.
  • Generated reports detailing progress against goals set by executive team members.

Project Manager D-EDGE Enhancements

D-EDGE Hospitality Solutions
Paris
2021.09 - 2022.11

-> Gap-analysis between D-EDGE and another SaS Hospitality Solution

  • Conducted interviews with various teams to clearly identify and articulate the differences between the two systems that needed to be reconciled.

Team Lead EMEA - Technical Support

D-EDGE Hospitality Solutions
Paris
2019.01 - 2021.09
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Technical Support

D-EDGE Hospitality Solutions
Paris
2017.10 - 2019.01
  • Provided technical support for troubleshooting complex problems.

Customer Service

D-EDGE Hospitality Solutions
Paris
2017.03 - 2017.10
  • Resolved customer service issues in a timely manner while providing excellent customer service at all times.

Switchboard

D-EDGE Hospitality Solutions
Paris
2016.08 - 2017.03
  • Provided support to administrative staff by scheduling appointments, ordering office supplies, and performing other clerical tasks as needed.

Education

Two-year university degree - Tourism

Ecole Tunon
Nantes, France
2013-06

Skills

  • Teamwork and Collaboration
  • Roadmap development
  • Scrum Framework
  • Jira, Atlassian

Languages

French
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1

Timeline

Product Manager Internal Tools

D-EDGE Hospitality Solutions
2022.10 - 2023.08

Project Manager D-EDGE Enhancements

D-EDGE Hospitality Solutions
2021.09 - 2022.11

Team Lead EMEA - Technical Support

D-EDGE Hospitality Solutions
2019.01 - 2021.09

Technical Support

D-EDGE Hospitality Solutions
2017.10 - 2019.01

Customer Service

D-EDGE Hospitality Solutions
2017.03 - 2017.10

Switchboard

D-EDGE Hospitality Solutions
2016.08 - 2017.03

Two-year university degree - Tourism

Ecole Tunon
Anne-Sophie Paillard