ANNA ZHANG FENG
Madrid
Summary
Dedicated university student pursuing a double degree in Law and Political Science and Public Administration with a strong interest in commercial and business sectors. Demonstrates excellent communication and social skills, alongside a commitment to nowadays societal issues. Proven ability to adapt quickly to changing environments, eager to apply knowledge and enthusiasm in professional settings to further develop competencies.
Overview
1
1
year of professional experience
Work History
Membership Coordinator
Fundación Vicente Ferrer
Madrid
05.2023 - 12.2023
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Took special orders in person and over telephone, generating additional revenue every month.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated system with order specifics and customer details, preferences, and billing information.
- Worked effectively in team environments to make the workplace more productive.
Waitress Trainee
Hotel Xenios Port Marina
Halkidiki
07.2023 - 08.2023
- Coordinated simultaneous table service efficiently.
- Compliance with the company's protocol of courtesy, friendliness, and good manners.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Maintained knowledge of current menu items, garnishes, ingredients, and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
Receptionist Intern
Hotel Alegria Caprici Verd
Santa Susanna
07.2022 - 08.2022
- Greeted and directed visitors to appropriate locations and answered large number of calls and emails daily.
- Investigated and analyzed client complaints to identify and resolve issues.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
College Degree - Law And Political Science
Autonomous University of Madrid
Madrid, Spain06-2027
High School Diploma -
London School
Barcelona, Spain06-2022
Skills
- Sales Optimization
- Written and oral communication
- Problem-solving
- Collaborative Teamwork
- Project Assistance
- Skilled in Systematic Planning
- Customer Relationship Management
Languages
Spanish
First Language
Catalan
Proficient (C2)
C2
English
Advanced (C1)
C1
Chinese (Mandarin)
Upper Intermediate (B2)
B2
Timeline
Waitress Trainee
Hotel Xenios Port Marina
07.2023 - 08.2023
Membership Coordinator
Fundación Vicente Ferrer
05.2023 - 12.2023
Receptionist Intern
Hotel Alegria Caprici Verd
07.2022 - 08.2022
College Degree - Law And Political Science
Autonomous University of Madrid
High School Diploma -
London School
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