Annabelle Corcoran
FALLOWFIELD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Relocation
Professional photographer
Smiler
01.2023 - Current
- Captured captivating images for marketing campaigns, boosting brand visibility and engagement.
- Digitally edited photos to enhance appearance.
- Collaborated with clients to understand their vision, resulting in tailored photography services.
Language Assistant
Native Learn
11.2020 - 01.2023
- Contributed to a positive school climate by actively participating in staff meetings, committees, and extracurricular activities.
- Conducted after-school tutoring sessions to provide additional support for struggling students.
- Utilized authentic materials such as news articles, films, and music to expose students to real-world applications of the target language.
- Participated in school-wide initiatives aimed at promoting multiculturalism and global awareness among students and staff members alike.
- Assisted colleagues in implementing innovative teaching strategies for improved student engagement.
- Collaborated with fellow educators to share best practices, resulting in a more cohesive curriculum across all language courses.
Professional Marker
One-Click Class
01.2021 - 12.2021
- Developed compelling content for websites, blogs, and social media channels to increase online presence and drive traffic.
- Provided constructive feedback to writers, guiding them in honing their skills and improving overall content quality.
- Enhanced students'' language skills by utilizing interactive activities and multimedia resources.
- Expanded students'' vocabulary knowledge by introducing new words related specifically to their interests or career goals.
Personal Assistant
Jacob & Olivia LTD Translations
01.2020 - 05.2020
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Served as point of contact between clients and managerial staff.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
Customer Service (call Agent)
Selectra
01.2018 - 09.2019
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Built strong customer relationships with empathetic communication and active listening skills.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Transcriber
Sigma Technology Solutions
10.2016 - 09.2018
- Verified signatures and checked medical charts for accuracy and completion.
- Followed up with supervisor to confirm accuracy of reports.
- Enhanced transcript accuracy by meticulously proofreading and editing transcriptions for grammar, punctuation, and formatting.
- Consistently met or exceeded performance metrics for both speed and accuracy in assigned transcription tasks.
Education
Level 5 - Teaching English As A Second Language (ESL)
Online TEFL.org
Leeds, England01.2014
Bachelor of Arts - Design And Visual Communications
Leeds City Collage
Leeds, UK05.2008
Associate of Arts - Visual And Performing Arts
Leeds City Collage
Leeds, UK07.2007
Skills
- Loading and unloading proficiency
- Heavy Lifting Expertise
- Customer Service-Oriented
- Quality Control Awareness
- Safety Consciousness
- Inventory Management Abilities
- Staff Management
- Reliability
- Organizational Skills
- Customer Assistance
- Professionalism and Courtesy
- Refunds and exchanges
Accomplishments
- Supervised team of 7 staff members.
- Achieved a promotion as senior sale assistant at Hotel Chocolat in 2012
- Achieved The Center of Excellence award by training, managing and keeping the store up to a meticulous standard in regards of sales, cleanliness and knowledgeable staff with accuracy and efficiency.
Languages
Spanish
Elementary (A2)
Timeline
Professional photographer
Smiler
01.2023 - Current
Professional Marker
One-Click Class
01.2021 - 12.2021
Language Assistant
Native Learn
11.2020 - 01.2023
Personal Assistant
Jacob & Olivia LTD Translations
01.2020 - 05.2020
Customer Service (call Agent)
Selectra
01.2018 - 09.2019
Transcriber
Sigma Technology Solutions
10.2016 - 09.2018
Relocation
Level 5 - Teaching English As A Second Language (ESL)
Online TEFL.org
Bachelor of Arts - Design And Visual Communications
Leeds City Collage
Associate of Arts - Visual And Performing Arts
Leeds City Collage
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