Anna Zborilova

Dedicated and customer-focused professional with over 5 years of experience in customer service and 4 years in sales and management.

Skilled in creating a welcoming and seamless experience for clients, ensuring high-quality service, and efficiently handling operations.

Adept at problem-solving, multitasking, and maintaining a positive attitude in fast-paced environments.

• Boosted customer retention rates by providing exceptional service and building rapport with clients.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• I worked alongside the Lead designer and two other senior designers where I had a broad remit for the first 12 months where I learnt how the business was run and how we deliver the best quality for clients
• I got exposure to designing mood boards, scheming, client consultations, furnishing and fitting and how to deliver correct measurements for client specific asks
• After the first year I was promoted to senior designer where I was responsible for my own clients and led client engagements from end to end consultation right the way through to final design, delivery of design, delivery of budget and clients management
• I was also responsible for the visual merchandising for the boutiques visual displays

• I was part of the Avolon admin team whereby I worked with a number of different stakeholders
• I worked on a wide range of initiatives which varied from front of house to event coordination and management, to dealing with and scheduling for C level and board level directors
• Coordinated executive meetings to streamline decision-making processes.
• Managed complex calendars, ensuring optimal use of executive time.

• During my time working for Allianz content insurance product, I got to interact with users and get feedback on where blockers and problems happened during the customer journey
• Improved audience engagement by crafting compelling and relevant content.

• My responsibility was to onboard and verify new KBCI Retail Customers (Current, Deposit, and Structured Deposits)
• Ensuring the highest level of client satisfaction, I am responsible for providing excellent customer service through agreed processes and practices
• Verifying that applications received from all channels are processed accurately and within the SLA, and guaranteeing that all AML and supporting documents meet the necessary standards
• Assist other team members in the department, report problems to management, and suggest solutions to overcome them to improve procedures
• High level of numeracy, good organizational skills, and attention to detail while working in a busy team environment
• Delivering results through task ownership with a strong customer focus