Anna Richards
Marbella
Summary
I am a hard-working enthusiastic individual, who is currently seeking a full time position in the high-end hospitality sector. I have a lot of experience in this area including, restaurant managing, bartending and waitressing. I have a passion for customer service and working with people, especially in a culturally diverse environment. I am fluent in English and Spanish and believe I hold the relevant Skills to be an asset to the team.
Overview
9
9
years of professional experience
Work History
English Teacher
Inlingua
Marbella
09.2021 - Current
- Conducted classroom activities to encourage student engagement in language learning.
- Provided individualized instruction for struggling students.
- Adapted teaching methods based on each student's unique needs and abilities.
- Collaborated with colleagues to develop new strategies for teaching English as a second language.
Weekend Bartender
The Claddagh Irish Bar Marbella
Marbella
09.2022 - 11.2023
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
Restaurant Manager
Calanova Golf restaurant
La Cala De Mijas
05.2017 - 10.2021
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Bartender
Kiwis Bar and Nightclub
Swansea
06.2015 - 05.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Education
English As A Second Language - Education
Tefl Spain
Malaga12-2021
Bachelor of Arts - English Literature And Creative Writing
Canterbury Christ Church University
Canterbury, England05-2017
Skills
- Dining Customer Service
- Customer Experience Management
- Problem Solving
- Team Work
- Creativity
- Time management
- Efficiency
Affiliations
- Gaelic Football Team
- Piano
Languages
English
First Language
Spanish
Advanced (C1)
C1
French
Intermediate (B1)
B1
Timeline
Weekend Bartender
The Claddagh Irish Bar Marbella
09.2022 - 11.2023
English Teacher
Inlingua
09.2021 - Current
Restaurant Manager
Calanova Golf restaurant
05.2017 - 10.2021
Bartender
Kiwis Bar and Nightclub
06.2015 - 05.2017
English As A Second Language - Education
Tefl Spain
Bachelor of Arts - English Literature And Creative Writing
Canterbury Christ Church University
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