ANNA KAKOMOIRIDOU
Barcelona
Summary
Strategic Customer Success Manager with 4+ years in B2B SaaS, managing 80+ accounts across EMEA with 95%+ retention. Proven success driving upsells, onboarding new clients, and bridging product feedback loops. Collaborative, multilingual, and passionate about long-term client impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Relationship Manager
The Access Group
10.2024 - Current
- Manage 80+ post-sale SaaS accounts, focusing on client retention, onboarding, and upselling.
- Achieved 95%+ retention through proactive check-ins, QBRs, and value reviews.
- Liaise closely with product and tech teams to communicate client feedback and drive product usage.
Lodging Partnership Specialist & Market Executive
eDreams
01.2024 - 10.2024
- Managed end-to-end onboarding for 50+ travel partners in EMEA, leading to a 20% increase in activation rate. Implemented scalable training sequences and support flows, raising partner satisfaction by 13% within 6 months.
- Boosted partner activation rates by 18% through structured follow-ups and training.
- Leveraged usage data to optimize performance and improve satisfaction by 15%.
Account & Events Manager
Leonardo Hotels
02.2021 - 01.2024
- Managed over 150 B2B accounts and executed corporate event projects.
- Maintained 95%+ satisfaction rate via detailed planning and client-first communication.
Education
MSc - International Tourism & Management, Strategic Tourism Marketing, Sustainability, Event & Hospitality Strategy
University of Surrey
Skills
- Customer Lifecycle
- Onboarding Optimization
- Expansion Revenue
- Net Retention Rate (NRR)
- SaaS Metrics (eg, Churn, CAC, LTV)
- Client Advocacy
- Data-Driven Insights
- QBRs (Quarterly Business Reviews)
- Health Score Monitoring
Certification
- SaaS & API Onboarding
- Qualified Teacher Status (QTS - UK)
Languages
English
Spanish
Greek
Timeline
Account Relationship Manager
The Access Group
10.2024 - Current
Lodging Partnership Specialist & Market Executive
eDreams
01.2024 - 10.2024
Account & Events Manager
Leonardo Hotels
02.2021 - 01.2024
MSc - International Tourism & Management, Strategic Tourism Marketing, Sustainability, Event & Hospitality Strategy
University of Surrey
Similar Profiles
Adersh SharmaAdersh Sharma
IT Service Desk Analyst at The Access GroupIT Service Desk Analyst at The Access Group
Dinesh BaluDinesh Balu
Customer Experience Specialist(Contract) at The Access GroupCustomer Experience Specialist(Contract) at The Access Group
Armina-Ioana MoldovanArmina-Ioana Moldovan
Senior Renewals - Retention Specialist at The Access GroupSenior Renewals - Retention Specialist at The Access Group
Teo Cheong ParkTeo Cheong Park
Volunteer at Cooperating VolunteersVolunteer at Cooperating Volunteers
Aloïse Jana WolffAloïse Jana Wolff
Business Growth Specialist (FR/UK) at TeleperformanceBusiness Growth Specialist (FR/UK) at Teleperformance