ANNA GRAU SAENZ
Summary
Experienced waitress with a strong background in customer service, table service, and teamwork. Friendly, efficient, and quick to adapt to fast-paced environments. Passionate about providing high-quality service and ensuring customer satisfaction.
Overview
24
24
years of professional experience
Work History
Restaurant Waitress
"Cheesebakers"
01.2024 - 12.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages quickly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient work and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bar Waitress
"Noche Y Día"
01.2015 - 01.2023
- Friendly reception and cordial attention to customers at all times.
- Food and beverage service in an agile and fast way.
- Guidance to customers on the selection of dishes and menu recommendations...
- Wine knowledge
- Preparation of coffees and all types of beverages Management of collections
- Answering phone calls and managing reservations
.
Hotel Waitress
Hotel Port Aventura
01.2011 - 01.2015
- Attention to the requests and requests of customers with speed and friendliness.
- Preparation and set up of tables for breakfast, lunch and dinner.
- Preparation of the tables and cleaning them at the end of each service
.
Salesperson
"Bingo Colón"
01.2002 - 01.2010
- Sale of tickets and number announcements
- Prize delivery
- Reception of client
Education
Access To Higher Level -
Comercio
Logroño, Spain09.2017
Skills
- Dynamism and energy
- Collaboration with other staff members
- Ability to adapt to unforeseen situations
- Customer friendliness
- Memory retention
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Catalan
Advanced (C1)
Timeline
Restaurant Waitress
"Cheesebakers"
01.2024 - 12.2025
Bar Waitress
"Noche Y Día"
01.2015 - 01.2023
Hotel Waitress
Hotel Port Aventura
01.2011 - 01.2015
Salesperson
"Bingo Colón"
01.2002 - 01.2010
Access To Higher Level -
Comercio
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