Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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ANNA GONZÁLEZ FLÓ

Argentona

Summary

Hardworking and passionate with experience in customer service and sales, with proven ability to quickly adapt to new environments. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Sales Agent

The Brand Company SL
11.2022 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Group Leader in Stays Abroad

Rosa dels Vents
07.2017 - 07.2022
  • Encouraging the good behaviour of minors and attending to their affective and educational needs abroad.
  • Fomenting communicative interaction in English among the students during their stay.

Customer Service Agent

San Saru S.L.
06.2020 - 06.2022
  • Efficient management of incidents and complaints, ensuring the best customer service at all times.
  • Customer service in person, by telephone and e-mail in different languages.
  • Recording in the computer system of information relating to customer orders and incidents.

English Teacher

CIFE Idiomes
09.2017 - 02.2020
  • English classes adapted to students between 6 and 50 years old.
  • Correction of activities and exams to monitor the student's progress and identify areas for improvement.
  • Design of materials suitable for the student's needs, such as resources on job interviews or everyday life.

Education

Degree in English And French Studies -

Universitat Autònoma De Barcelona
06-2024

Humanities Baccalaureate -

INS Argentona
06-2015

Skills

  • Client relations
  • Resilience under pressure
  • Adaptability to change
  • Client service
  • Able to inspire confidence
  • Adaptability for teamwork
  • Fluency in Spanish, Catalan, English, French and Italian
  • Organisational commitment

Languages

English
Advanced (C1)
French
Upper intermediate (B2)
Italian
Intermediate (B1)
German
Beginner (A1)
Catalan
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Additional Information

Availability of own vehicle.

Timeline

Sales Agent

The Brand Company SL
11.2022 - Current

Customer Service Agent

San Saru S.L.
06.2020 - 06.2022

English Teacher

CIFE Idiomes
09.2017 - 02.2020

Group Leader in Stays Abroad

Rosa dels Vents
07.2017 - 07.2022

Degree in English And French Studies -

Universitat Autònoma De Barcelona

Humanities Baccalaureate -

INS Argentona

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ANNA GONZÁLEZ FLÓ