Anna Gantseva

Managing Sales Operations: Overseeing the day-to-day activities of the sales team, including sales planning and forecasting.

Supervision of Marketing: Overseeing and managing external marketing agency, providing strategic direction, monitoring performance. Ensuring that the outsourced marketing efforts align with the company's goals and standards. Management and supervision of Ads campaigns.

Setting Goals and Objectives: Establishing clear and measurable goals for the sales and marketing teams in alignment with overall business objectives.

Lead Generation: Implement lead generation initiatives to identify and attract potential students. Involving a participation in industry events and conferences.

Building and Managing Relationships: Cultivating strong relationships with key stakeholders including customers, partners and educational agents. Developing strategic partnerships to expand market reach and drive business growth.

Performance Monitoring and Reporting: Tracking key performance metrics such as sales revenue, conversion rates and ROI on marketing investments. Providing reports and analysis to senior management to evaluate the effectiveness of sales and marketing efforts.

Team Leadership and Development: Hiring, training, and mentoring sales professionals to build a high-performing team. Providing leadership, direction, and support to empower team members to achieve their goals and grow in their roles.

Events and Networking: Participation in recruitment events, information sessions, and networking opportunities to engage with prospective students and corporate partners. Representative at industry conferences and networking events.

Social Media Management

Advising Students: Provide personalized guidance and support to students interested in Higher Education. Provide guidance on program requirements, course sequencing, and academic policies.

Building Relationships: Develop and nurture relationships with prospective and existing customers. Listen to their needs, address their concerns, and establish rapport to build trust and credibility.

Data Analysis and Reporting: Collect and analyze data of Sales Department, provide the Sales Director with the expanded feedback. Preparing Monthly Sales Reports.

Sales Reporting: Keep detailed records of sales activities, including customer interactions, sales calls, and follow-up activities.

Negotiation: Negotiate terms, pricing, and contracts with customers to close deals and secure sales. Be prepared to negotiate terms that are mutually beneficial for both your company and the customer.

Customer Service: Provide exceptional customer service throughout the sales process and beyond.

Advising Students: Provide personalized guidance and support to students interested in Higher Education. Provide guidance on program requirements, course sequencing, and academic policies.

Sales Reporting: Keep detailed records of sales activities, including customer interactions, sales calls, and follow-up activities.

Customer Service: Provide exceptional customer service throughout the sales process and beyond.

Supervision and Support of the reception team: Providing guidance, training, and support to front desk staff to ensure smooth and efficient operations.

Check-in/Check-out Guests

Resolving problems and conflicts

Preparing reports and handling mails/calls

Check-in/Check-out Guests: Greet guests upon arrival, verify their reservations, and check them into their rooms efficiently.

Handling guest inquiries and complaints
Reporting: Utilize hotel management software or databases to extract data and generate reports efficiently.
Handling phone calls and mails

Analyzing customer feedback and satisfaction: Collect and analyze guest feedback through surveys, reviews, and direct interactions to assess satisfaction levels.

Managing requests and complaints of guests: Serve as the primary point of contact for guests to address their requests, concerns, and complaints.

Full preparation of VIP arrivals (investigation, room inspection, amenities)

Supporting the hotel staff in communicating with international guests