Anna Del Vescovo
Bristol
Overview
10
10
years of professional experience
Work History
Barista Shift Supervisor
The Illy Café Bristol
02.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
F&B Supervisor
The Bath Priory Hotel (Relaix & Chateau)
08.2021 - 01.2022
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
Head Waitress
Klosterhaus Restaurant
09.2020 - 08.2021
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Assistant Bar Manager
Summer Lodge Country House Hotel Relaix Chateaux
05.2018 - 04.2020
- Managing the bar in absence of the Head Barman.
- Creating new Drink Lists, taking orders, prepare drinks, managing coffee bar, managing the stock, afternoon tea service, welcoming of customers.
- Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
- Enhanced bar efficiency by streamlining inventory management and ordering processes.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Boosted revenue by developing promotional events and cultivating relationships with local vendors for cross-promotional opportunities.
Bar Manager
White Angel Hotel (4 Stars)
11.2017 - 04.2018
- Managing the coffee bar during breakfast hours; taking orders; explaining menu and specials to the customers; maintaining a clean and safe work area; preparation of hot, cold and mixed drinks; assisting bartender in receiving and preparing orders; explaining how menus are prepared; indication of ingredients.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
Bar Manager
Borgo Egnazia Hotel (5 Stars)
05.2017 - 09.2017
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Welcoming customers; explaining menus; taking orders; maintaining clean and safe work area; preparing hold, cold and mixed drinks, assisting bartender in preparing orders; explaining preparation of menus; indication of ingredients.
Drink Runner /Head Barback
Piccolino Restaurant
11.2016 - 05.2017
- Enhanced customer satisfaction by promptly delivering drinks to guests in a timely manner.
- Ensured accurate drink orders by thoroughly reviewing tickets and communicating with bartenders.
- Maintained cleanliness of the bar area, assisting with restocking and organizing supplies for efficient service.
- Collaborated with waitstaff and bartenders to ensure seamless communication and coordination during busy shifts.
Bar Manager
Borgo Egnazia Hotel (5 Stars)
07.2016 - 10.2016
- Enhanced team productivity through effective scheduling and task delegation.
- Welcoming customers; explaining menus; taking orders; maintaining clean and safe work area; preparing hold, cold and mixed drinks, assisting bartender in preparing orders; explaining preparation of menus; indication of ingredients.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Waitress Trainer
Corte Martinelli
05.2016 - 07.2016
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Welcoming guests; Preparation of Mise en Place; Table service; polishing glasses; wine and water service.
Waitress Trainer
La Tavernetta Restaurant
12.2015 - 04.2016
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Welcoming guests; Preparation of Mise en Place; Table service; polishing glasses and silverware; wine and water service; cleaning and setting up tables.
Bartender Trainer
Village And Resort Borgo Del Principe (4 Stars)
05.2015 - 09.2015
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Welcoming guests; Preparation of Mise en Place; Table service; Buffet service; polishing glasses and silverware; preparing cocktails; wine and water service.
Waitress Trainer
La Pineta
01.2015 - 03.2015
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Welcoming guests; Preparation of Mise en Place; Table service; polishing glasses; wine and beverage service.
Bartender Assistant
New Lions (5 Stars)
06.2014 - 09.2014
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Welcoming guests; Preparation of Mise en Place; Table service; polishing glasses and silverware; wine and beverage service.
Waitress Trainer
Stop Over Restaurant
12.2013 - 02.2014
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Welcoming guests; Preparation of Mise en Place; Table service; polishing glasses and silverware; wine and water service.
Education
High School Diploma -
CERVIA (Italy)
Cervia (Italy)Certificate in Restaurant - Bar And Sales
Hotel And Catering School
Molfetta (Italy)07.2016
CERTIFICATE 28th Annual Conference And Competition
CERVIA (Italy)
CERVIA (Italy)04.2014
Skills
- Cross-functional collaboration
- Cleanliness maintenance
- Performance evaluation
- Inventory management
- Highly organized and qualified waitress, very experienced, providing exceptional customer service in fine-dining restaurants, resorts and five-stars banqueting halls Possessing over seven years significant and progressive experience, working pro-actively with and within teams, ensuring optimized and timely services Strong attention for details, ability to quickly learn and ability to put guests at ease Trustworthy, ethical and discreet I am now looking for a new and challenging position and experience, and further strengthening my personal and professional development
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Additional Information
Digital Competencies:
Information processing - Basic User
Communication - Basic User
Content Creation - Basic User
Safety - Independent User
Problem solving - Basic User
Timeline
Barista Shift Supervisor
The Illy Café Bristol
02.2022 - Current
F&B Supervisor
The Bath Priory Hotel (Relaix & Chateau)
08.2021 - 01.2022
Head Waitress
Klosterhaus Restaurant
09.2020 - 08.2021
Assistant Bar Manager
Summer Lodge Country House Hotel Relaix Chateaux
05.2018 - 04.2020
Bar Manager
White Angel Hotel (4 Stars)
11.2017 - 04.2018
Bar Manager
Borgo Egnazia Hotel (5 Stars)
05.2017 - 09.2017
Drink Runner /Head Barback
Piccolino Restaurant
11.2016 - 05.2017
Bar Manager
Borgo Egnazia Hotel (5 Stars)
07.2016 - 10.2016
Waitress Trainer
Corte Martinelli
05.2016 - 07.2016
Waitress Trainer
La Tavernetta Restaurant
12.2015 - 04.2016
Bartender Trainer
Village And Resort Borgo Del Principe (4 Stars)
05.2015 - 09.2015
Waitress Trainer
La Pineta
01.2015 - 03.2015
Bartender Assistant
New Lions (5 Stars)
06.2014 - 09.2014
Waitress Trainer
Stop Over Restaurant
12.2013 - 02.2014
High School Diploma -
CERVIA (Italy)
Certificate in Restaurant - Bar And Sales
Hotel And Catering School
CERTIFICATE 28th Annual Conference And Competition
CERVIA (Italy)
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