Hi, I’m
ANKO BLASCO
Madrid
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.
Overview
13
years of professional experience
Work History
MSCGenoa / On board
Director of Hotel Operations
09.2021 - Current
Job overview
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Evaluated and promptly resolved lodging facility operational issues.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships. Reduced previous season budget for vendors by a 5%
- Planned and executed marketing activities to improve property brand and increase revenue. Increased sales by 13.3%
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates ( overall rate of 79% , beating the previous 76% )
- Supervised team of +60 front desk agents and helped to resolve issues arising during shifts when situation could not be controlled by Guest Relations Manager.
MSCNapoli / On board
Special Events Manager
05.2019 - 07.2021
Job overview
- Managed administrative logistics of events planning, event booking, and event promotions. From 100 people events to 5.000 people.
- Coordinated florists, photographers, and musicians for events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Selected and ordered refreshments, decor and event materials.
- Interviewed clients to understand event scopes of work and establish budgets.
- Monitored and controlled event expenditures to meet budgets, which range from 3.000€ to 7 mill.€
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Produced concept plans for high-profile corporate meetings and events: Citroën Global, Nike, Land Rover Europe, Legends in Concert
- Analyzed event costs to identify areas of improvement and cost savings. Achieved an overall 4% costs reduction
AENAMadrid
Health and Safety Officer
02.2014 - 10.2018
Job overview
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Investigated incidents, determining root causes and implementing corrective actions.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Institut FrançaisValencia
C1 from Languages
07.2022
Universidad Politécnica Madrid
Bachelor of Science from Education Administration
07.2009
Escuela Oficial IdiomasAvila
C1 English Language from Languages
09.2007
Skills
- Demonstration Abilities
- Revenue Generation
- Communications Strategies
- Visual Merchandising
- Operational Efficiency
- Guest Satisfaction
- Effective Customer Service
- Reservation Management
- Revenue Management
- Cost Savings
Certification
- Certified High School Teacher
- Certified French Teacher
- Certified Fire Fighter
- Licensed CPR & FIRST AID Specialist
Additional Information
One of my great passions for more than 15 years has been creating new business.
Please find below a shortlist of the areas / start-ups I have been involved :
- Construction of a Residential Complex for students in Cali, Colombia
- COO for a subsidiary company working for Leroy´s Merlin Construction Department
- Early investing in plant medicines and its applications when the new Law approved the controlled use in Spain
- Developed a wide net of florists around Spain to cover the urgent needs of clients seeking a floral service from remote / rural areas
- Developed a platform dedicated exclusively to the study of exam tests for public examinations.
Languages
Dutch
Intermediate (B1)
Italian
Upper intermediate (B2)
Portuguese
Intermediate (B1)
French
Advanced (C1)
English
Advanced (C1)
Timeline
Director of Hotel Operations
MSC
09.2021 - Current
Special Events Manager
MSC
05.2019 - 07.2021
Health and Safety Officer
AENA
02.2014 - 10.2018
Institut Français
C1 from Languages
Universidad Politécnica
Bachelor of Science from Education Administration
Escuela Oficial Idiomas
C1 English Language from Languages
Assisted in International Disasters as part of the Search and Rescue Team in Chile 2010, Hurricane S
Assisted in International Disasters as part of the Search and Rescue Team in Chile´s Earthquake 2010, Hurricane Sandy New york 2013 and Turkey 2023.
Assisted in International Disasters as part of the Search and Rescue Team in Chile 2010, Hurricane S
Assisted in International Disasters as part of the Search and Rescue Team in Chile´s Earthquake 2010, Hurricane Sandy New york 2013 and Turkey 2023.
Similar Profiles
Holly SamanthaHolly Samantha
Senior Shore Excursion Staff at MSCSenior Shore Excursion Staff at MSC
Carmen RiquelmeCarmen Riquelme
Sales Entry Manager at MSCSales Entry Manager at MSC
Percy AngelinePercy Angeline
Assistant Waiter at MSCAssistant Waiter at MSC