Anjali Kumar
Madrid
Summary
Experienced Nexthink Administrator and team leader with a proven track record in optimizing digital employee experiences, managing diverse teams, and driving innovation in IT service delivery. Expertise in Nexthink administration with a strong commitment to delivering innovative solutions for the Nexthink Library. Proven ability to communicate effectively with stakeholders, align technical solutions with business goals, and lead teams to achieve customer success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nexthink SME & Team Lead
Tata Consultancy Services
09.2019 - Current
- Efficiently managed and optimized Nexthink environments for clients, leading to improved digital employee experiences.
- Proven ability to manage cross-functional teams and drive complex projects to successful completion.
- Acted as the primary liaison between clients and technical teams, ensuring seamless communication and alignment with business objectives.
- Mentored and guided junior team members, fostering professional development and technical expertise.
- Led cross-functional teams to implement innovative Nexthink solutions tailored to client needs.
- Excellent stakeholder management and ability to translate technical concepts for non-technical audiences.
- Advised and participated in customer governance, including steering group meetings to align Nexthink initiatives with organizational goals.
- Strategized and delivered comprehensive training programs for clients, enhancing adoption and utilization of Nexthink.
- Prioritized and resolved customer requests by assessing impact and aligning actions with service levels.
- Conducted deep analysis of Nexthink data, presenting actionable insights to executive stakeholders.
- Collaborated with remote professional services teams for advanced scripting and content creation.
- Prepared and delivered high-quality customer-facing and internal deliverables, ensuring stakeholder satisfaction.
Education
Bachelor of Technology (Hons.) - Computer Science & Engineering
PSIT College Of Engineering
Kanpur, India08-2019
Skills
- Technical: Nexthink Administration, Nexthink Query Language (NQL), Customer Support, Problem Resolution, Automation
- Business: Leadership, Team Management, Stakeholder Communication, Customer-Oriented, Strategic Planning, Executive Capacity
Accomplishments
- Recognized with the Technical Excellence award from TCS.
- Spearheaded the migration of Nexthink environments for a Fortune 500 client, ensuring zero downtime and enhanced system performance.
- Developed governance frameworks for Nexthink solutions, enabling improved alignment with organizational goals.
- Delivered actionable insights to executive stakeholders, driving data-informed decision-making.
Certification
- Nexthink Infinity Fundamentals,
- Nexthink Content Management.
- Nexthink Platform Administrator.
- Application Experience Management.
- Troubleshooting with Nexthink.
- Mastering Nexthink Query Language.
Timeline
Nexthink SME & Team Lead
Tata Consultancy Services
09.2019 - Current
Bachelor of Technology (Hons.) - Computer Science & Engineering
PSIT College Of Engineering
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services