Anja Biondić
Barcelona
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Seeking for full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Trained in financial processes and recordkeeping, focused on improving company financial operations and processes using effective team leadership, planning and decision-making abilities.
Overview
9
9
years of professional experience
Work History
Senior Financial Accountant
Mercatscity SL
09.2022 - Current
- Coordinated day-to-day financial procedures different departments and trained new staff on invoices and processing financial transactions.
- Increased company revenue through streamlining payment services, reporting to internal audits to reveal and review discrepancies.
- Trained new employees on accounting principles and company procedures.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input financial data and produced reports using CP system.
- Shift organization, creating daily assignment for the team
- Monitoring volumes of traffic and guiding the team with a goal to achieve best performance.
- Monthly shadowing sessions with team members in order to evaluate performance quality.
- Point of contact and support in case of queries.
Financial Accountant
Mercatscity SL
09.2021 - 09.2022
- Reported financial data and updated financial records in ledgers and journals.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared working papers, reports and supporting documentation for audit findings.
Front Desk Agent
Accorhotels
09.2018 - 09.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent and Revenue Specialist
Accorhotels
09.2015 - 09.2018
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored hotel's budget and financial records.
- Updating forecasts and pick ups for revenue team.
- Opening and closing sales in different reservation systems.
- Updating new prices following latest market trends
Front Desk Agent Trainee
Hotel Mar Menuda Tossa De Mar
06.2015 - 08.2015
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
Front Desk Agent Trainee
Accorhotels
01.2015 - 06.2015
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Education
ESHOB Advanced Revenue Management Course - Hospitality Management
ESHOB
Barcelona, Spain03.2016
Bachelor of Economics - Hospitality Administration And Management
Singidunum University
Belgrade, Serbia07.2015
Grammar School -
Grammar School Daruvar
Daruvar, Croatia06.2010
Skills
- Data Entry
- Accounts Payable and Accounts Receivable
- Financial Statement Review
- Account Reconciliation
- Client transaction processing
- Microsoft Office, Slack, Halp, Zendesk
- Data Validation
- Staff Oversight and Leadership
- Task Monitoring
- Team Member Motivation and team member meetings
- Multitasking
- Attention to detail and problem solving
Languages
Croatian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Beginner (A1)
Timeline
Senior Financial Accountant
Mercatscity SL
09.2022 - Current
Financial Accountant
Mercatscity SL
09.2021 - 09.2022
Front Desk Agent
Accorhotels
09.2018 - 09.2021
Front Desk Agent and Revenue Specialist
Accorhotels
09.2015 - 09.2018
Front Desk Agent Trainee
Hotel Mar Menuda Tossa De Mar
06.2015 - 08.2015
Front Desk Agent Trainee
Accorhotels
01.2015 - 06.2015
ESHOB Advanced Revenue Management Course - Hospitality Management
ESHOB
Bachelor of Economics - Hospitality Administration And Management
Singidunum University
Grammar School -
Grammar School Daruvar
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