Angelica Mae Mariano
Slough
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
F&B Supervisor
MACDONALD HOTEL & RESORT
08.2022 - 08.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Managed bar and wait staff and directed hiring program.
SUPERVISOR
ADMIRAL CASINO
09.2019 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Owner Asisstant
The chutney club
04.2019 - 09.2020
- I'm all around.
Asisstant Manager
Fenwick
02.2018 - 10.2018
- Followed procedures for safe food preparation, assembly and presentation
- Mastered point‑of‑service (POS) computer system for automated order taking
- Maintained high standards of customer service during high‑volume, fast‑paced operations
- Took initiative to find extra tasks when scheduled duties were completed
- Resolved complaints promptly and professionally.
Waitress
Hard Rock Cafe
01.2016 - 01.2017
- Clearing table & Setting up with the standard procedure
- Taking orders and serving foods&drinks include taking payment
- Communicated clearly and positively with coworkers and management.
Education
AAT BSC - Accounting And Finance
Southwark College
United Kingdom03.2021
High School Diploma -
Infant Jesus Montessori School
Philippines, Isabella03.2013
Skills
- Skills
- Operations and Procedural Knowledge
- Fire Safety Regulations
- Work Schedule Creation
- Catering Events
- Production Reporting
- Calm and Pleasant Demeanor
- Hospitality Management
- Facility Policies and Procedures
- Teamwork and Collaboration
- Guest Interaction
- Serve Customers
- Catering Services
- Supply Ordering and Management
- Dining Area Cleaning Supervision
- Food Portion Specification
- Work Procedures Evaluation
- Front of House Management
- Credit Card Transaction Processing
- POS Inventory System Operation
- Energetic and Outgoing
- Guest Relations
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Timeline
F&B Supervisor
MACDONALD HOTEL & RESORT
08.2022 - 08.2023
SUPERVISOR
ADMIRAL CASINO
09.2019 - 08.2022
Owner Asisstant
The chutney club
04.2019 - 09.2020
Asisstant Manager
Fenwick
02.2018 - 10.2018
Waitress
Hard Rock Cafe
01.2016 - 01.2017
AAT BSC - Accounting And Finance
Southwark College
High School Diploma -
Infant Jesus Montessori School
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