Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Angela Merko

Angela Merko

Agios Nikolaos

Summary

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Manager

Ikos Porto Petro
02.2025 - Current
  • Assisted in managing daily service operations to ensure seamless workflow.
  • Gained proficiency in customer service software to enhance client interactions.
  • Supported training efforts for new staff on service protocols and procedures.
  • Monitored service quality standards to maintain a high level of customer satisfaction.
  • Participated in team meetings to discuss operational improvements and strategies.
  • Contributed to inventory management processes by tracking supplies and equipment needs.
  • Hired, trained and supervised team of service staff members to meet business goals.

Restaurant Manager

Ikos Porto Petro
03.2024 - 11.2024
  • Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
  • Trained and supervised staff on operational procedures and service excellence.
  • Managed inventory levels, optimizing stock control to minimize waste.
  • Implemented efficient scheduling practices to enhance workforce productivity.
  • Resolved customer complaints promptly, fostering a positive dining experience.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Restaurant Manager

Ikos Porto Petro
03.2023 - 11.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Assistant Bar Supervisor

Ikos Andalusia
03.2022 - 11.2022
  • Supervised daily bar operations to ensure exceptional customer experiences.
  • Trained and mentored staff on cocktail preparation and service standards.
  • Managed inventory levels, including ordering and restocking supplies efficiently.
  • Implemented scheduling strategies to optimize staff coverage during peak hours.
  • Resolved customer complaints promptly to maintain high service quality standards.

Head Waiter

Ikos Andalusia
05.2021 - 11.2021
  • Implemented efficient order-taking processes, reducing wait times and improving guest satisfaction.
  • Resolved guest complaints promptly, maintaining high standards of service and customer retention.
  • Led pre-shift meetings to communicate daily specials, service expectations, and team objectives.
  • Collaborated with kitchen staff to ensure accurate order delivery and timely service execution.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Education

BBA - Accounting And Finance

University of Thessaly
Greece
11-2022

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Team collaboration and leadership

Certification

WSET Level 2 in WinesWSET Level 2 in Wines

WSPC Wine & Spirit Professional Center


Front of House ProfessionalFront of House Professional

The British Butler Institute

Languages

English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Greek
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)

Timeline

Service Manager

Ikos Porto Petro
02.2025 - Current

Restaurant Manager

Ikos Porto Petro
03.2024 - 11.2024

Restaurant Manager

Ikos Porto Petro
03.2023 - 11.2023

Assistant Bar Supervisor

Ikos Andalusia
03.2022 - 11.2022

Head Waiter

Ikos Andalusia
05.2021 - 11.2021

BBA - Accounting And Finance

University of Thessaly

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Angela Merko