Angela Cervin

Welcomed guests, managing check-in and check-out processes efficiently.

Coordinated and arranged all aspects of guest stays.

Cleaned and prepared rental house between guest stays to ensure optimal conditions.

Resolved issues within the house, coordinating necessary repairs promptly.

• Maintained outstanding customer relationships by providing high-quality cleaning service.
• Prepared rooms for events and gatherings, creating welcoming environments for guests.
• Reliable Domestic Housekeeper with experience maintaining client homes. Hardworking and service-driven with great organisational and time management skills.

• Carer for patients in their homes with tasks such as mobility support, personal hygiene, shopping and cleaning of their homes.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.

• Home Property Services in relation to holiday rentals, such as cleaning, managing bookings, key-service, client arrivals.

• In 2005 I owned and ran my on beauty salon with success until Covid, which unfortunately I had to close down, because of lack of clients.
• Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
• Controlled expenses and allocated financial resources to reach budget goals.
• Built successful business culture focused on performance optimisation and goal attainment.
• Cultivated strong industry relationships to promote services and improve business operations.

• Working as a professional beautician at the distinguished salon in Puerto Banús.

• Working as a sales agent, one-on-one with clients, from start to finish. This included pick-up in the airport, viewings, and preparing everything for signing documents. Accostumed to search in property data bases and meeting the clients needs.

• Taking clients to view properties and helping organise required documents for the sales made.
• Built exceptional customer satisfaction by delivering friendly service.
• Resolved customer issues and complaints with quick-thinking problem-solving.
• Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
• Achieved and surpassed monthly sales targets, earning recognition as a top performer within the team.
• Provided after-sales support to clients, resolving issues efficiently and maintaining positive business relationships.

• Managed waitstaff operations at fine dining restaurant to enhance customer experience.