ANETT BARTOS
Dubai
Summary
Experienced hospitality professional with a strong focus on front-of-house and reservations management. Skilled in enhancing guest experiences through exceptional customer service, smooth walk-in handling, and efficient booking coordination. Proven ability to lead and support reception teams, oversee day-to-day venue operations, and maintain high service standards under pressure.
Dependable, proactive, and passionate about creating seamless guest journeys. Ready to bring leadership, structure, and energy to the Reservations & Reception Manager role — making a meaningful impact on both operational flow and client satisfaction.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work history
Reception Manager
The Ivy West Street
London
08.2023 - 02.2024
- Worked closely with Reservations Team to organise and oversee all bookings, ensuring accuracy, guest satisfaction, and smooth flow of service throughout the day.
- Managed day-to-day running of venue, coordinating front-of-house operations, handling walk-ins, and adapting in real-time to business demands.
- Acted as key point of contact between reservations and front-of-house, ensuring clear communication, timely updates, and seamless guest handovers.
- Supported recruitment and training of new reception team member s, maintaining high service standards and strong team dynamics.
- Provided excellent customer service for repeat business from guests.
- Oversaw booking capacity and allocation, balancing pre-booked guests with walk-ins , always aiming to maximise efficiency without compromising the guest experience.
- Maintained administrative oversight of bookings — from reports and patterns to special requests — supporting data-driven service planning.
- Communicated directly with guests when needed, confirming details, handling last-minute changes, and offering a welcoming, solutions-led approach.
Reception Manager
The Ivy Soho Brasserie
London
07.2021 - 09.2022
- Supervised professional greetings for clients and visitors to uphold high standards.
- Managed reservations, ensuring accurate processing of all enquiries by bookings team.
- Conducted appraisals and performance management through monthly meetings with staff.
- Recruited and led reception team, providing guidance and support for career advancement.
- Reviewed existing standards while implementing new best practices for Front of House services.
- Facilitated ongoing development of skills and knowledge within Front of House team.
Assistant Reception Manager
The Ivy Asia St Paul's
London
04.2021 - 07.2021
- Supervised team to uphold the highest standards of customer service.
- Verified accuracy of bookings, guest lists, and requests before services.
- Collaborated with GM and restaurant managers, providing detailed service reports daily.
- Ensured seamless reception handover between shifts.
- Oversaw reception operations to enhance efficiency.
- Trained and developed team members to maximise performance.
- Maximised covers to increase revenue opportunities.
Receptionist
The Arts Club private member club
London
10.2020 - 01.2021
- Delivered exceptional service by addressing customer concerns and queries promptly.
- Oversaw reservation administration, ensuring accurate updates to system.
- Handled daily email and phone inquiries to maintain efficient communication.
- Optimised covers for two main restaurants, cigar lounge, and members' lounge.
- Ensured seamless reception handover between shifts for operational continuity.
- Resolved customer complaints effectively to uphold service standards.
Front Office Manager
67 Pall Mall Private Member Club
London
01.2020 - 06.2020
- Resolved guest complaints and queries to achieve positive outcomes.
- Managed team of 10 employees, overseeing hiring, training, and professional development.
- Developed standard operating procedures for administrative staff to enhance efficiency.
- Recruited qualified candidates for both vacant and new positions.
- Scheduled staff rotas while monitoring employee welfare.
- Facilitated seamless reception handovers between shifts.
Front Office Supervisor
Motel One Manchester Royal Exchange Hotel
Manchester
07.2015 - 12.2019
- Managed team of 9 employees, overseeing hiring, training, and professional growth of employees
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Supported General Manager in improving operations and resolving issues to deliver top-notch customer service
- Analysed weekly forecasting, ensuring continued profitability of hospitality operations
- Created reports and presentations
- Managed over 100 phone calls and email per day
Education
Certification - The Internal Coach Training
One University
Certification - Theory And Leadership
One University
Certification - Front Office And Reservation
One University
Certification - Communications And Complaints
One University
Junior Developer Course - undefined
Tech
Diploma - Secondary School
Arts And Media School
Skills
- SevenRooms platform
- Standard operating procedures
- OpenTable management
- Advanced hospitality knowledge
- Front office etiquette
- Multitasking mastery
- Staff rota creation
- Time management expertise
- Microsoft 365 applications
- Sensitive complaint handling
Accomplishments
- Played a pivotal role in elevating team performance at The Ivy Soho Brasserie through effective training and mentoring. By introducing innovative strategies and fostering a culture of collaboration, we consistently delivered exceptional guest experiences. These efforts were recognised by the General Manager, who personally awarded me for my instrumental contribution to the restaurant’s success and reputation.
- Achieved first place at Motel One Royal Exchange among 65 international locations in 2018. This was the result of leading a strong, well-coached team, implementing high-level customer service standards, and creating clear operating procedures. I provided hands-on training to each team member, enhancing both individual and team performance.
- Awarded by the General Manager in 2017 at Motel One Royal Exchange for building and leading a strong, high-performing team, contributing to overall service excellence and guest satisfaction.
Timeline
Reception Manager
The Ivy West Street
08.2023 - 02.2024
Reception Manager
The Ivy Soho Brasserie
07.2021 - 09.2022
Assistant Reception Manager
The Ivy Asia St Paul's
04.2021 - 07.2021
Receptionist
The Arts Club private member club
10.2020 - 01.2021
Front Office Manager
67 Pall Mall Private Member Club
01.2020 - 06.2020
Front Office Supervisor
Motel One Manchester Royal Exchange Hotel
07.2015 - 12.2019
Certification - The Internal Coach Training
One University
Certification - Front Office And Reservation
One University
Certification - Communications And Complaints
One University
Junior Developer Course - undefined
Tech
Diploma - Secondary School
Arts And Media School
Certification - Theory And Leadership
One University
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