Andrés Ermesto

• Monitoring security alerts to ensure rapid incident response
• Supporting the ISO 27001 certification process through documentation and compliance
• Conducting vulnerability scans and assessments across enterprise assets
• Assisting with remediation, working with teams to reduce risk and improve security posture
• Committed to continuous security improvement and best practice implementation
• Created user accounts, maintained access rights and monitored login activity across multiple platforms.
• Participated in projects related to the deployment of new technologies or infrastructure upgrades.
• Evaluated software testing, deployment and updates to maintain compliance with organizational mandates...

• Collaborated with other teams within the organization to ensure successful resolution of customer issues.
• Created detailed documentation outlining steps taken during incident resolution process for future reference purposes.
• Active Directory management.
• Azure environment.
• Managed user accounts and ensured accurate access permissions in company systems.
• Collaborated with teams to troubleshoot complex service desk incidents effectively.
• Documented solutions and improved knowledge base for future reference and training.
• Monitored ticketing system to prioritize and resolve customer inquiries promptly.
• Assisted in implementing process improvements to enhance service delivery standards.

• Resolved network connectivity issues.
• Responded quickly to incidents reported through help desk tickets or emails.
• Performed system maintenance tasks such as disk clean-up, defragmentation, virus scanning, and patching.
• Incident resolution.
• Server management.
• Active Directory management.
• Firewall settings and management.
• VPN configuration.