Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic
Andrés Ermesto

Andrés Ermesto

Fuengirola

Summary

Passionate about technology and cybersecurity, I can bring experience as a Service Desk Specialist and desktop support specialist. Skilled in incident resolution and directory management, I am eager to leverage his technical expertise and problem-solving skills in a dynamic environment. His enthusiasm for continuous learning and professional growth aligns well with roles that prioritize innovation and technical excellence, making me an ideal candidate for challenging help desk responsibilities. Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Desktop Support Specialist

Clavium
Malaga
04.2025 - Current
  • Provided technical support for desktop hardware and software issues.
  • Installed and configured operating systems and applications on user devices.
  • Resolved user inquiries through remote desktop tools and ticketing systems.
  • Documented troubleshooting procedures for future reference and training purposes.
  • Collaborated with IT team to identify and escalate complex issues promptly.
  • Maintained inventory of IT equipment and reported discrepancies as needed.
  • Participated in maintaining approved vendor lists for hardware repairs, advising internal, and external personnel on providers of replacement parts.
  • Performed system upgrades including operating system installs, application installations and patching.
  • Adhered to organizational policies regarding data protection regulations at all times.
  • Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
  • Created user accounts, maintained access rights and monitored login activity across multiple platforms.
  • Participated in projects related to the deployment of new technologies or infrastructure upgrades.
  • Evaluated software testing, deployment and updates to maintain compliance with organizational mandates.

Service Desk Specialist

Accenture
05.2024 - 04.2025
  • Collaborated with other teams within the organization to ensure successful resolution of customer issues.
  • Created detailed documentation outlining steps taken during incident resolution process for future reference purposes.
  • Active Directory management.
  • Azure environment.
  • Managed user accounts and ensured accurate access permissions in company systems.
  • Collaborated with teams to troubleshoot complex service desk incidents effectively.
  • Documented solutions and improved knowledge base for future reference and training.
  • Monitored ticketing system to prioritize and resolve customer inquiries promptly.
  • Assisted in implementing process improvements to enhance service delivery standards.

IT Desktop Support Specialist

Imaggina
01.2023 - 05.2024
  • Resolved network connectivity issues.
  • Responded quickly to incidents reported through help desk tickets or emails.
  • Performed system maintenance tasks such as disk clean-up, defragmentation, virus scanning, and patching.
  • Incident resolution.
  • Server management.
  • Active Directory management.
  • Firewall settings and management.
  • VPN configuration.

Education

Master - audiovisual production

Schooltraining
Malaga
06.2016

Degree - video game design and development

Esne ( Ucjc )
Madrid

Skills

  • Ticketing systems
  • Azure
  • Active Directory
  • Operating systems
  • Office
  • Windows Server
  • Mac systems
  • TCP/IP
  • Bash
  • Cybersecurity
  • Kali / Parrot
  • Firewall configuration
  • Pentesting
  • Resolve technical problems
  • Network troubleshooting

Certification

  • EJPT Certification, In progress
  • ICCA in progress
  • BSCP on roadmap
  • HTB Junior Cybersecurity Associate on roadmap
  • Introduction to Hacking, Computer and Systems Security, Hack4u
  • Introduction to Linux and Customization, Hack4u
  • Basic Cybersecurity Technician, INCIBE
  • Offensive Python, Hack4u
  • Master in Cybersecurity, The Valley / RED.es
  • Google IT Support

Awards

  • Top Performer at Accenture, 3 consecutive months
  • Top in closing tickets during CrowdStrike outage, 07/19/24

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Desktop Support Specialist

Clavium
04.2025 - Current

Service Desk Specialist

Accenture
05.2024 - 04.2025

IT Desktop Support Specialist

Imaggina
01.2023 - 05.2024

Master - audiovisual production

Schooltraining

Degree - video game design and development

Esne ( Ucjc )

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Andrés Ermesto