Andriana Kyriaki
Spain
Summary
With a decade-long record of accomplishments, I've honed skills as an Executive Business Administrator across diverse sectors, including senior leadership and the dynamic tourism and hotel industry. My expertise encompasses streamlining strategic calendars, spearheading seamless onboarding processes, orchestrating intricate projects, and propelling impactful Learning and Development initiatives. A notable highlight is the pioneering work in introducing a transformative onboarding experience program that resonates with both internal and external stakeholders.
As I embark on an exciting journey in Software Development, my unwavering dedication to continuous learning and unbounded creativity guide me. I thrive on embracing fresh challenges, holding steadfast to the belief that the pursuit of growth knows no bounds. In the words of my guiding principle, "You start to get old when you stop learning."
Overview
12
12
years of professional experience
Work History
Executive Business Administrator
Microsoft HR Services
09.2021 - 07.2023
- Orchestrated a highly successful onboarding experience program, ensuring seamless integration of new employees internal and external.
- Managed strategic calendar planning for General Manager Global HR and Service Centre Director, resolving scheduling conflicts and simplifying decision-making.
- Fostered strong rapport with employees, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Oversaw process improvement initiatives and developed monthly reports.
- Increased accuracy through improved processes for headcount management and optimized resource allocation.
- Contributed to economic success by participating in budget management, fiscal year monitoring and tracking expenditures.
- Executed team experience initiatives and served as executive liaison to several committees such as a dedicated group of people equally passioned about learning and development.
Account Manager
Expedia Group
11.2020 - 09.2021
- Managed diverse portfolio of 150 hotels, utilizing data-driven insights and revenue management strategies to optimize online presence, resulting in 20% increase in bookings and revenue.
- Build and strengthened long-lasting client relationship with hotel partners through effective communication, delivering consultative services that improved revenue management and customer satisfaction.
- Successfully implemented targeted sales techniques, securing additional rooms during peak demand periods, exceeding traveller needs and contributing to 15% boost in customer retention.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
Operations Improvement Analyst
Expedia Group
07.2016 - 11.2020
- Piloted development of over 50 test/learn initiatives and projects, driving efficiency improvements across organization.
- Played key role in training delivery on new tools and processes, ensuring smooth adoption and proficiency among team members.
- Contributed to effective Software and Process Quality Assurance strategies, enhancing product quality and customer satisfaction.
- Demonstrated strong project management skills, overseeing lifecycle of testing and implementation projects.
- Collaborated cross-functionally to identify improvement areas, implementing quality assurance measures for enhanced operational excellence.
Reservations Executive and Assistant Manager
Amanzoe resort and other prominent hotels in Greece
02.2011 - 05.2016
- Managed seamless reservations, orchestrating unforgettable guest experiences through meticulous coordination and personalized service.
- Produced compelling documents, reports, and presentations that resonate deeply, leaving a profound impact and fostering engagement.
- Streamlined operations for heightened efficiency, leading to elevated guest satisfaction levels and exceptional service delivery.
- Strategically managed resources, driving revenue growth through astute decision-making, resource allocation, and innovative tactics.
- Upheld rigorous quality standards, meticulously ensuring that guest experiences and service delivery consistently met and exceeded expectations.
- Demonstrated utmost discretion and tact in managing confidential and sensitive information, maintaining trust and integrity.
- Employed advanced software proficiency to expertly prepare documents, reports, and presentations with precision and flair.
- Managed high volume of phone calls and email inquiries seamlessly, delivering prompt and effective responses to guest inquiries.
- Meticulously updated spreadsheets and databases, tracking, analysing, and generating insightful reports on performance and sales data.
- Held primary accountability for nurturing client relationships, ensuring overall satisfaction, and optimizing profitability through exceptional service.
Education
Certificate of Completion Full Stack Development - Computer Science And Programming
CodeOp
Barcelona07.2023
Bachelor of Science - Business Administration And Management
ATEI - Higher Technical Educational Institute
Greece02.2010
Skills
- JavaScript
- Reactjs, Vuejs
- HTML, CSS
- Nodejs / Express MySQL
- Postman
- GitHub, Git
- Bootstrap, Tailwind CSS
- JSON Web Token, Bcrypt
- Trello
- Jira
- Confluence
- Heroku
- Canva
- Microsoft Office Suite
- SharePoint
- Concur
- Oracle
- Opera
- Planning and Prioritization
- Business Needs Identification
- Orientation and Training
- Operations Management
- Training Manuals and Processes
- Operational Efficiency
- Business Administration
- Professional Development
- Organizational Systems
- Improving Product Quality
- Company Event Coordination
Languages
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Czech
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"You don't stop learning when you grow old; you grow old when you stop learning."
George Iles
Timeline
Executive Business Administrator
Microsoft HR Services
09.2021 - 07.2023
Account Manager
Expedia Group
11.2020 - 09.2021
Operations Improvement Analyst
Expedia Group
07.2016 - 11.2020
Reservations Executive and Assistant Manager
Amanzoe resort and other prominent hotels in Greece
02.2011 - 05.2016
Certificate of Completion Full Stack Development - Computer Science And Programming
CodeOp
Bachelor of Science - Business Administration And Management
ATEI - Higher Technical Educational Institute
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