Andrew Tarrant
Winchester
Summary
IT Professional/Director with extensive experience & expertise in Managed Service Delivery & Transformational Program leadership – with track record in achieving bold, high risk transitional outcomes and leading full end-to-end Managed Services with experience both as Customer (at Lloyds TSB; Network Rail) and as MS Service Provider (at Morse; Unisys; Ericsson). Reputation in driving results and applying innovation through meticulous IT Service Design, Evaluation & Securities Risk/Costs Management towards seamless Business strategic outcomes & Implementations within Budget constraints– often across complex multi-UK & off-shore sites, with Service Assurance achieved through effective & efficient operational execution (Digital Cloud / Local IT Infrastructure), performance and continual ‘demand scalability’.
Strategic Leader and team builder – Takes great pride in Team Development, optimising & motivating all parties across the IT service ‘eco-system’ in an effort to achieve first class results and achievements and enhancing still further through a Continual Improvement culture.
Awarded "Star Performer of the Year" at Ericsson - Highest accolade across Europe, UK & Ireland - 2019/20.
Awarded "Top Strategic Leader" diploma performance among cohort at Warwick University - 2012
Awarded "Top Student" for DMS performance at Bournemouth University - 1998
Overview
26
26
years of professional experience
Work History
IT Director (Service Transformation)
Ericsson Ltd
10.2013 - 12.2023
- Create and oversee the management of IT Strategy to achieve key infrastructure enhancements/product uplifts within timescale & budget through portfolio of Programs (inc. Laptop & Software Licensing refreshes) accountable to Exec/Senior Steering Group Committees.
- Successful execution of 3 years Programme Strategy to decommission 3G Technology and replace with 4G/5G across 20,000 UK located telecoms Sites for EE and Three UK, Accountable to Customer Boards.
- Accountable for the full end to end managed services & operational delivery (SIAM) for the EE and Three national consolidated mobile broadband telecommunications networks and, critically, the UK Emergency Services Network (Fire, Ambulance and Police) – with direct accountability to the Home Office and Customer Executive Leaders resulting in huge transformation from ‘red’ KPI results (2021) to ‘Green’ (2023).
- Lead ‘broker’ and key Service Integrator role between Customers and Business Leaders/Project Sponsors and key Projects Steering Groups (EE; Three ; MBNL) , Suppliers (BMC ; BT ; Open Reach ; Virgin Media ; Kier etc) to assimilate/blend new services through Sales opportunities, acting as the key ‘go to’ senior leader SPOC for exec trouble-shooting and resolution management.
- Lead & manage Transformation Programs for IT infrastructure, Security enhancements and core SIAM (Remedy based) end to end service solutions - building trusted & collaborative relationships to achieve key Business Objectives for Customers and maximise Revenue/Sales margins for MSP provider(s)
- Manage, Oversee & Incentivize 300 x team members (on-shore (25%) & off-shore (75%) to achieve contractual commitments and exceed Customer expectations. 35% Costs removed from account since 2020.
- Implement & Evolve Matrix Organisation structure built around Ericsson SIAM Service Design & Blue-Print Management to achieve Sales/Value creation;
- Implement Digital Cloud & Security Policy Mgt – aligned across the full organisations infrastructure and subject to Annual Audit of Processes, Risk & Security Management Controls and vulnerability scrutiny
- Budget Management - £35m Annual Ops Financial/Budget/Forecast as part of largest Ericsson Managed Services contract across the globe.
- Manage the Service Assurance for the formalised Service Level Management (SLM) contractual commitments - Operations & SM Specialist/SME – OLAs / SLAs / KPIs) - ITIL Process Methodologies to ensure 24x7 Service robustness
- Manage and execute periodic Executive level Governance & Reporting through the delivery of formal monthly reporting and presentations to Board/C-Level executives (Ericsson / EE / Three and MBNL)
- Assure transparent Availability Management - Including delivery of an annual Service Availability Plan to safeguard robust & reliable 24x7 Service & Demand/Capacity Management Optimisation
Senior Head of Service Management
Network Rail
06.2003 - 08.2013
- Responsible for the full 'end to end' Operational Service Management of all Network Rail IT Services delivered to circa 36,000 Users/’seats’ – transitioning 500 x service platforms from one provider (Atos) to alternative, Cloud based solution with Computer Sciences Corporation (CSC) and thereafter managing key outsourced Managed Service contract with CSC.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships across 'end to end' services.
- Managed core team of Service Delivery Managers, Software Licensing Managers and Vendor Managers to oversee the end-to-end operational delivery, value for money and core Relationship enhancements with ALL key strategic Hosting and ASP Suppliers (25 strong), responsible for all performance and assignments of direct resources. Directed and set targets/priorities for NR technical resources as part of matrix-based organisation.
- Accountable to the CIO for 90% of the divisional Operational Expenditure – Cost Centre portfolio management for Capex and Opex summing £100m per annum.
- Designed and implemented new Business Client & Suppliers Account Governance, Service Reporting and Dashboard models – to proactively spotlight trends and opportunities to optimize resources and financial drivers (e.g., TCO).
- Responsible for the vendor negotiations and Steering Boards to negotiate, implement and then run ALL of Network Rail’s key IT Managed Services to deliver to the NR Business Divisions.
- Spearheaded the Negotiation of all ‘enterprise wide’ contracts based on NR Railway IT customer community. Key Licensing Contracts :
- o Microsoft EA ;
- o Oracle ERP,
- o IBM Passport Advantage ;
- o HP and SAP ;
- o Ordnance Survey Tiles Mapping ;
- o Symantec & Adobe Licensing ;
- Proven record of achieving aggressive Financial savings of £35m (equivalent to 14%) across Railway ‘Control Period 4’ (2008-2013) versus a target of 6% Efficiency Savings (stretch target 10%).
Head of Production Services
Lloyds Bank
06.1998 - 06.2003
- Lloyds TSB Banking IT integration – Selected as key influencer and director, having been successfully appointed, from short list of 12 x selected ‘fast track’ managers, as Technical PA to Lloyds TSB IT Director.
- Delivered Lloyds TSB (Phone Banking system) integration & call centres at Newport and Glasgow.
- Orchestrated the Year 2000 IT Programme and transition exercise to support the live capital investment Securities IT systems for multi-billion pound sterling transactional investments.
- Responsible for critical SLA achievement/attainment and for presenting to Lloyds Securities Services Board on monthly basis.
- Management of full IT Help Desk Services, Incident, Problem & Change Management disciplines.
- Excellent Leadership and Team building skills enabled the facilitation & implementation of Service integration models based on phased T&T strategic time & financially bound outcomes.
Education
Diploma of Strategic Leadership - Business
Warwick University
Midlands, England 09.2012
Diploma of Management Studies - Business
Bournemouth University
Bournemouth, Hampshire 10.1996
Higher National Diploma (HND) - Information Technology
Southampton University
Southampton, Hampshire 08.1988
ITIL Expert Qualification/Accreditation - IT Infrastructure Library
Pink Elephant Training Corporation
Reading, Berkshire 06.2008
PRINCE II Project Management Certificate - Programme Management
Pink Elephant Training Corporation
Reading, Berkshire 06.2000
Skills
§ Transformation/Transition Leadership – Building & Executing Digital Cloud Solutions/Infrastructure Services ; Data Management & Security ; Policy Management
§ Building & Developing key, trusted Business Relationships & Teams (C-Level / Senior level stake-holders)
§ Excellent Negotiator - Supplier and Contracts Life Cycle / Licensing Management
§ Budgetary Expenditure against agreed timescales and Cost / revenue targets
§ Governance & Business Change Management (BCM) & Process Methodologies
§ IT Security & Risk Management Analysis
§ IT Programme and Project Management (with PRINCE II accreditation)
§ Strong Commercial acumen and technological Market awareness
Accomplishments
- Strategic Management : Construction & adoption of technical transformational models, supported by Roadmaps to achieve key operating & financial outcomes.
- Program Delivery : Full national (UK) Service Transformation from 3G to 4G/5G Technologies for EE & Three-UK at 20,000 Infrastructure sites (2021-23)
- Program Delivery : Led successful negotiation of 5 years end to end data centre and telecoms Managed Services contract commitment with EE, Three and MBNL (2022-23).
- Vendor / Contracts Management : Saving of £35m through successful Vendor Management and renegotiation of full suite of Software Licensing Agreements at Network Rail inc. Microsoft EA ; Oracle ERP ; HP Suite ; Adobe (2008-13)
- Program Delivery & Business Change : Full migration of all environments (Production / Development & Testing) from traditional (local) data centre hosting (Atos) to digital Cloud data storage & SLA management at CSC (2012/13)
Hobbies and Pastimes
- A keen sportsperson and a determined competitor! Participates in a number of activities, particularly cross country & road running (Alton Runners and Hampshire Road Racing League)
- Member of the Goodwood Road Racing Club (GRRC) and Goodwood Kennels Social Club. Volunteer participant at Goodwood Festival of Speed and Goodwood Revival.
- Holds a keen interest in different cultures, current affairs and the arts – travel
Timeline
IT Director (Service Transformation)
Ericsson Ltd
10.2013 - 12.2023
Senior Head of Service Management
Network Rail
06.2003 - 08.2013
Head of Production Services
Lloyds Bank
06.1998 - 06.2003
Diploma of Strategic Leadership - Business
Warwick University
Diploma of Management Studies - Business
Bournemouth University
Higher National Diploma (HND) - Information Technology
Southampton University
ITIL Expert Qualification/Accreditation - IT Infrastructure Library
Pink Elephant Training Corporation
PRINCE II Project Management Certificate - Programme Management
Pink Elephant Training Corporation
Similar Profiles
Raksa PermanaRaksa Permana
Recovery Leader at PT. Ericsson Indonesia (NOC IOH MS Ericsson)Recovery Leader at PT. Ericsson Indonesia (NOC IOH MS Ericsson)
NICKOLAS WINTERNICKOLAS WINTER
EHS Facilities Manager-North America at EricssonEHS Facilities Manager-North America at Ericsson
RAM MOHAN PARASURAMANRAM MOHAN PARASURAMAN
Senior Engineer at Ericsson India Private LimitedSenior Engineer at Ericsson India Private Limited
Alicia SmithAlicia Smith
Manager at Metro Industrial StaffingManager at Metro Industrial Staffing
Brigid CampbellBrigid Campbell
Sales Associate/ Social Media Assistant at Catherine Campbell BoutiqueSales Associate/ Social Media Assistant at Catherine Campbell Boutique