Andrew Feldwhere
Madrid
Summary
Certified SAFe 5 Agilist and ITIL Expert with over 7 years of experience leading Agile and Scrum initiatives across Europe. Proven ability to coach teams, facilitate Scrum ceremonies, and drive Agile transformation within complex IT and business environments. Skilled in stakeholder engagement, servant leadership, and continuous improvement to enhance team performance and delivery outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scrum Master
Roche
05.2021 - 12.2022
- Led two Agile squads delivering Zero Touch User Experience initiative for end users.
- Facilitated all Scrum events including sprint planning, reviews, retrospectives, and daily stand-ups.
- Partnered with Product Owner to refine backlog and ensure user stories were well-defined and prioritised.
- Acted as Release Train Engineer during PI Planning, coordinating across multiple teams.
- Member of Agile Chapter providing training and Agile coaching to business and technical staff.
- Improved sprint velocity by 15% through Agile maturity coaching and process refinement.
Scrum Master
Roche Diabetes Care
07.2020 - 12.2020
- Supported distributed Agile teams in a fast-paced environment.
- Facilitated Scrum ceremonies, promoting collaboration and transparency.
- Collaborated with Product Owner to refine backlog, improve story quality, and align priorities.
- Enhanced sprint predictability and team engagement through effective retrospectives.
Project Coordinator / Scrum Master
Roche
06.2019 - 06.2020
- Coordinated migration of multiple business applications from an external data centre to internal Roche infrastructure.
- Sourced and procured hardware, including servers, printers, and storage systems.
- Acted as a single point of contact for business partners and coached team members in Agile and Jira.
- Improved communication flow and backlog visibility through Agile best practices.
Service Delivery Manager / Scrum Master
Miratech
02.2019 - 04.2019
- Managed a team of 5, creating KPIs, policies, and documentation for IT service delivery.
- Served as Scrum Master, facilitating ceremonies and driving team performance.
- Ran regular service meetings with customers and ensured SLA compliance.
Application Business Coordinator
Roche
09.2017 - 09.2018
- Supported Windows 10 project as part of Application Readiness Team.
- Liaised with IT functions and stakeholders to test and validate application compatibility in GxP-compliant environments.
- Designed end-to-end testing process and provided Agile support including dailies, retrospectives, and backlog grooming.
- Delivered improved release readiness and stakeholder satisfaction.
Education
BSc (Hons) - undefined
Business Information Systems
01.2001
Skills
- Agile Coaching
- Scrum Facilitation
- Scaled Agile (SAFe)
- Kanban
- PI Planning
- Jira
- Confluence
- Servant Leadership
- Stakeholder Management
- Continuous Improvement
- IT Service Management
- Root Cause Analysis
- Change Management
Certification
- Certified SAFe 5 Agilist, 2021
- PRINCE2 Foundation Certificate in Project Management, 2017
- ITIL Expert Certificate in IT Service Management, 2016
- BCS Specialist Certificate in Problem Management, 2014
Languages
English (native)
Spanish (basic)
Other
Full driving licence
Hobbies and Interests
- Music
- Motorcycling
Earlier Career
IT Consultant, Problem Manager, Systems Analyst, Business Systems Analyst, Helpdesk Supervisor, Covidien, Gemplus Ltd, UK Government contracts, IT Service Management (ITIL), infrastructure rollout, root cause analysis, process design
Timeline
Scrum Master
Roche
05.2021 - 12.2022
Scrum Master
Roche Diabetes Care
07.2020 - 12.2020
Project Coordinator / Scrum Master
Roche
06.2019 - 06.2020
Service Delivery Manager / Scrum Master
Miratech
02.2019 - 04.2019
Application Business Coordinator
Roche
09.2017 - 09.2018
BSc (Hons) - undefined
Business Information Systems