
A dedicated and hard working professional with a strong skill set in problem-solving, time management and thriving under pressure. Demonstrates exceptional communication skills and a can do attitude ensuring efficient operations and customer satisfaction. Having spent 30 years in travel sales, I believe that the skills I have learnt, knowledge I've gained and global crisis I've managed, which are nearly all transferable, gives me a wealth of experience to move forward in my career.
Achieved consistent annual sales profits exceeding £4m through effective leadership of a sales team. Delivered exceptional customer service standards, enhancing client satisfaction and retention. Mitigated potential losses by responding promptly to industry challenges and making informed decisions under pressure.
Supported and motivated a diverse team of 7 individuals. Established strong relationships with airline partners, hoteliers, and suppliers. Assisted clients in gaining competitive advantages through strategic partnerships.
Delivered exceptional client experiences through proactive follow-up and support. Optimised holiday bookings by tailoring services to individual client needs. Achieved high satisfaction levels by effectively using in-house systems and Amadeus for personalised trip planning. Achieved consistent ranking among top ten sales managers in annual sales competitions by driving high-performance sales strategies.
Discovered passion for travel sales through independent travelling experiences and a short period of general assistant in this small family company.
I started at Shepherd Neame as an assistant Manager at the White Horse Inn and quickly became a relief manager for the companies Invicta Inns. Following this I spent a year with the managed houses as a stock taker.
Take Home Sales Representative, free trade department.
Responsible for promoting bottled beers sales through independent retailers.
Quickly promoted to Assistant Manager.
Full clean UK driving license.
Mental Health First Aid.
Silver and Bronze national junior swimming medals.
Club captain and full collage colours whilst at Cheltenham, including a bronze medal at the national students.
Cycled 100 miles at the Lincoln Grand Prix.