Apex,javascript, java
Andres Ferney Oliva Gutierrez
Madrid,M
Summary
Adept at transforming client needs into actionable Salesforce solutions, I spearheaded innovative projects at Cognizant, enhancing customer support with Service Cloud and streamlining workflows. My expertise in workflow configuration and ability to foster team collaboration have consistently delivered high client satisfaction.
Qualified Salesforce Consultant with robust background in Salesforce consulting, specializing in delivering comprehensive CRM solutions. Successfully led multiple projects that enhanced client engagement and operational efficiency. Demonstrated expertise in Salesforce customization and team leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Salesforce Consultant
Cognizant
06.2019 - Current
- Expedited project timelines through efficient task prioritization, resource allocation, and risk mitigation strategies.
- Extended the functionality of standard Salesforce objects to meet specific business needs via custom object creation and modification.
- Spearheaded cross-functional team collaborations that fostered innovation in solution development while maintaining a focus on delivering value to clients.
- Leveraged Service Cloud capabilities to enhance customer support operations for clients across various industries.
Salesforce Consultant
VASS
09.2017 - 05.2019
- Achieved successful data migration from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Mentored junior consultants, sharing knowledge and expertise in order to foster professional growth within the team.
- Conducted thorough analysis of client requirements, translating them into actionable plans for successful Salesforce integration.
Salesforce Consultant
Vass Latam
12.2016 - 08.2017
- Conducted thorough analysis of client requirements, translating them into actionable plans for successful Salesforce integration.
- Developed custom applications and integrations within the Salesforce platform, enhancing overall system functionality for clients.
- Collaborated with cross-functional teams on complex projects, ensuring timely delivery of high-quality Salesforce solutions.
- Managed multiple concurrent projects successfully while maintaining strict deadlines and high levels of client satisfaction.
Salesforce Developer
Avanxo
09.2014 - 12.2016
- Delivered front-end and back-end architecture and functionality by translating development requirements.
- Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
- Reduced manual data entry for the sales team by automating processes using Apex triggers and classes.
- Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.
Education
Electronic Engineer - Engineer
Universidad Distrital Francisco José De Caldas
Bogotá Colombia09-2014
Skills
- Workflow configuration
- Dashboard development
- Security management
- Report creation
- LWC, aura components, visualforce, batches, apex
Certification
- Salesforce Certified Administrator
- Salesforce certified Advanced Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform App Builder
- Salesforce.com Certified Force.com Developer
Software
Timeline
Senior Salesforce Consultant
Cognizant
06.2019 - Current
Salesforce Consultant
VASS
09.2017 - 05.2019
Salesforce Consultant
Vass Latam
12.2016 - 08.2017
Salesforce Developer
Avanxo
09.2014 - 12.2016
- Salesforce Certified Administrator
- Salesforce certified Advanced Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform App Builder
- Salesforce.com Certified Force.com Developer
Electronic Engineer - Engineer
Universidad Distrital Francisco José De Caldas
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