Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andreja Ilisin

Andreja Ilisin

Barcelona

Summary

Drawing from a background in analysis, a strong foundation is brought to supporting executive functions, optimizing processes, and collaborating effectively within teams. Passion for research, learning, and creative problem-solving drives my professional approach.

Overview

6
6
years of professional experience

Work History

Destination Expert

JayWay Travel
12.2023 - 04.2024
  • Managed customer communications and service delivery via email, phone, and social media.
  • Developed and enhanced tours and excursions in Spain.
  • Ensured accuracy of destination information provided to customers.
  • Handled booking of transportation, excursions, and other services.
  • Facilitated coordination between the company and service providers.
  • Contributed to research trips for destination knowledge and business growth.
  • Added valuable content to the company's travel system, "Marco."

Executive Assistant/Data Analyst

Investors.club
01.2019 - 10.2023
  • Provided essential support to the CEO by managing daily tasks and administrative duties.
  • Managed deal flow efficiently using Trello and Monday.com, ensuring smooth workflow and timely completion of tasks.
  • Conducted thorough due diligence for affiliate and ecommerce sites, utilizing tools like Google Analytics, Ahrefs, and Shopify.
  • Developed and updated SOPs using Notion and Google Drive, consistently seeking process improvement opportunities.
  • Conducted comprehensive onboarding and training for new employees, fostering seamless team integration.
  • Maintained proactive communication with clients through various channels, including occasional video calls.
  • Contributed to the company's blog by creating and updating content and banners, bolstering online presence and marketing efforts.
  • Participated in the development of processes to score and evaluate online assets.

Logistics and Customer Service Specialist

Konecta
09.2020 - 04.2021
  • Oversaw transportation logistics for a well-known fashion brand, ensuring smooth and effective product delivery.
  • Coordinated and organized the entire order process, producing weekly progress reports for coordinators.
  • Provided exceptional customer service for the Croatian market, promptly resolving over 50 daily customer queries and issues.

Graphic Designer

Freelance
01.2018 - 09.2019
  • Freelanced as a graphic designer on Upwork and Fiverr, specializing in logo design, book covers, social media content, and infographics.
  • Utilized Photoshop, Illustrator, and Adobe InDesign for design projects.
  • Managed social media accounts for an outdoors brand, creating captivating content to boost online presence.

Education

Master's Degree - Graphic Design

CEI
Sevilla, Spain
01.2018

Certificate - Physical Activity

Magistra
Osijek, Croatia
01.2016

Skills

  • Excellent Communication Skills
  • Strong Organizational Abilities
  • Proficiency in Graphic Design Software (Adobe Photoshop, Illustrator, InDesign, Canva)
  • Problem-Solving Aptitude
  • Customer Service Excellence
  • Effective Teamwork
  • Adaptability to Various Platforms
  • Attention to Detail
  • Strong Time Management Skills
  • Leadership Qualities

Languages

English
Advanced (C1)
Spanish
Advanced (C1)
Croatian
Bilingual or Proficient (C2)

Timeline

Destination Expert

JayWay Travel
12.2023 - 04.2024

Logistics and Customer Service Specialist

Konecta
09.2020 - 04.2021

Executive Assistant/Data Analyst

Investors.club
01.2019 - 10.2023

Graphic Designer

Freelance
01.2018 - 09.2019

Master's Degree - Graphic Design

CEI

Certificate - Physical Activity

Magistra

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Andreja Ilisin