ANDREEA ROMANESCU
NSC Global
Barcelona
Summary
Technical Support Specialist with extensive expertise in multilingual IT support and incident management.
12
years of professional experience
Work History
Technical Support Specialist
7 Years 7 Months- Delivered multilingual IT support to enterprise users via phone, email, and ticketing systems, achieving high customer satisfaction through timely issue resolution.
- Supported Office 365, Active Directory, Citrix, and ERP applications, troubleshooting incidents and coordinating escalations.
- Assisted users during Office 365 migration and PKI badge enrollment projects, facilitating smooth deployment and transition activities.
- Trained and onboarded new Service Desk agents, sharing technical knowledge and best practices to improve team performance.
- Served as Supervisor backup when required, helping coordinate daily operations and support priorities.
- Updated and maintained knowledge base and support documentation, enhancing efficiency of issue resolution and ensuring process consistency.
Customer Service Representative
6 Months- Managed multilingual customer support to enhance customer satisfaction across four languages.
- Resolved order, delivery, and product-related incidents to improve customer experience using SAP and SugarCRM.
Back Office Administrator
1 Year- Managed documents and client records to ensure accuracy and accessibility.
- Assisted in advertising initiatives and customer communications to enhance engagement.
Shop Assistant
3 Months- Provided personalized customer service in French and English.
- Assisted with stock management and store operations.
Assistant Account Manager
9 Months- Expand their freight forwarders portofolio
- Supported international business operations and documentation.
- Assisted in client communication and negotiations across multiple languages.
Education
AP Degree - Marketing Management
Baccalaureate - Mathematics & Computer Science
Skills
Office 365
Active Directory
Citrix
Oracle E-Business Suite
QAD ERP
SharePoint
ServiceNow
EasyVista
CRM Siebel
SAP
Confluence
Microsoft Excel
Incident Management
Technical Troubleshooting
Escalation Management
User Support
Team Training
Documentation
Customer Service
Cross-functional Collaboration
LANGUAGES
Romanian — Native, English — Full Professional Proficiency, French — Professional Working Proficiency(DELF B2), Spanish — Professional Working Proficiency
Timeline
Technical Support Specialist
NSC Global
05.2017 - 12.2024
Customer Service Representative
Camper (Randstad)
10.2016 - 04.2017
Back Office Administrator
Total Finance 2015, S.L.
05.2015 - 05.2016
Shop Assistant
The Body Shop
10.2014 - 01.2015
Assistant Account Manager
Sky Group International
07.2012 - 04.2013
Tietgen Business College
AP Degree from Marketing Management
Dunarea High School
Baccalaureate from Mathematics & Computer Science