Andreas Henriksson

In my role as Consultant at Sermo I am responsible for building and maintaining excellent customer relationships from initial RFQ stage to project finalization as well as delivering a profitable pipeline of over 1M per annum.

The key to success has been close cooperation with internal teams such as Project - and Client Services Management as well as excellent communication skills and adaptation.

Supporting VP in new business pod to create new business, structure and network. In this role strategy and customer centered focus has been vital.

In this role my key functions where to create a solid ground for each RFQ by cost- and feasibility assessment and client analysis.

Working on Interior Design consultancy and Visual Merchandising projects for Retail and Hospitality. For one national designer I created a VM guideline and structure which was rolled out to the national branches of the brand under my supervision.

Planning and execution of store set-up/openings and supervision of the global franchise portfolio. Supporting global franchise portfolio in training of store teams in procedures, VM, customer service and operations. Working together with the Retail Operations, Merchandising and Marketing teams, as well as sales agents and buyers. Reporting to the manager of Creative Services.

The role meant I was travelling most of my time which lead to huge personal growth and also to learn a lot about working together with people from all over the world to achieve our common goal, and to create interest and excitement in all parts of the Retail experience.

VM support and management for European Flagship stores (Spain, France, Germany and Italy) guaranteeing a high level in visual display and store windows, in addition to maintaining seasonal promotions to a high commercial level through stock analysis and local market assessment. Training of ISM (In Store Merchandiser) and other team members as well as liaising with store management. Reporting to the manager of Creative Services and Retail Operations.

Global supervision of the regional business including 9 points of sale in Catalonia and Portugal (Flagship store, El Corte Inglés concessions and Value Retail Outlet). Responsibilities include establishing and monitoring financial and KPI goals, staff recruitment and training, loss prevention, P&L, selection of collections and ensuring that company standards where met both at the point-of-sale and back-of-house.

Reporting to Head of Retail Operations.

Managing the Flagship store in Barcelona with 8 employees. Manager since the opening of the store in June 2007. Global daily management of the store including staff planning, maintenance and selection. Financial responsibilities such as sales targets, P&L and stock control. Brand related tasks such as KPI monitoring, marketing opportunities, collection selection and Visual Merchandising standards.

Store turn-over of around 3M per annum.

Sales agent for the Catalan fashion designer in the El Born branch in Barcelona.

Opening and management of the Nike store in the La Maquinista shopping center. Daily management of the store including staff rota and training, sales and KPI targets, commercial analysis and stock control.

Responsible for stock control and orders, collection buy, staff training, and visual merchandising of apparel section in the Flag ship store on las Ramblas. Opening/closing of the store and weekly commercial planning with additional team of managers.

Customer Service agent for Swedens leading newspaper, Dagens Nyheter.

Sales associate in High Street Kensington and Queensway branches of this British footwear chain.

Personal sales adviser in Notting Hill branch of the French designer in the men's department. Also taking care of the visual interpretation and all the press-related communication between the store and newspapers/magazines.