Andrea Edina Suteu
Madrid
Overview
25
25
years of professional experience
2
2
Certification in Healthcare
1
1
Diploma in Healthcare
Work History
Artisan
Self Employed
Phnom Penh
01.2020 - 06.2023
- Prepared and set up laser engraving machines for production runs.
- Design products, leather accessories patterns
- Hand stitching leather accessories
- Working with recycled materials
Hotel Manager
Villa Lngka
Phnom Penh
09.2017 - 12.2019
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
Customer Relationship Manager
Canvas & Orchids Retreats
Koh Kong, Tatai
09.2009 - 05.2017
- Created and managed customer relationship management databases.
- Provided technical support for customers when needed.
- Generated reports on customer feedback and identified areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted market research to identify new business opportunities.
- Organized promotional events to attract new customers.
Restaurant Manager
Comme a la Maison
Phnom Penh
07.2006 - 07.2009
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Technician
Alpine Európai Elektronikai Ipari Kft.
Biatorbágy
08.2003 - 11.2005
- Diagnosed system errors and implemented solutions to resolve them.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Hotel Front Desk Receptionist
Albert Panzio
Budapest
06.1998 - 06.2000
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Assisted with luggage storage and transportation when requested by guests.
Education
Diploma - Healthcare - Becoming A Care Assistant
Alison's Online Course
UK09.2023
Certificate - Healthcare - Introduction To Caregiving
Alison's Online Courses
UK07.2023
Certificate - Caregiving Skills - Dementia Care
Alison's Online Course
UK07.2023
Associate of Arts - Clothing And Textiles Studies
Technological High School
Targu Mures06.1994
Szasz Albert Sport Liceum
MarosvasarhelySkills
- Problem Solving
- Maintenance and Repair
- Attention to Detail
- Project Planning
- DIYs
- While I'm not a nutritionist, I've gathered a lot of knowledge about nutrition over the years
- I'm very well-informed about exercise and fitness, but I'm not a certified trainer
- Passionate and carrying for animals and people I participated in the rescue and rehabilitation of animals in distress, contributing to successful recoveries and adoptions in Cambodia
- Flexible and Adaptable
- Cultural Awareness
- Dependable and Responsible
Languages
Hungarian
First Language
English
Proficient (C2)
C2
Romanian
Upper Intermediate (B2)
B2
Spanish
Beginner (A1)
A1
Certification
- Driving license A,B
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Artisan
Self Employed
01.2020 - 06.2023
Hotel Manager
Villa Lngka
09.2017 - 12.2019
Customer Relationship Manager
Canvas & Orchids Retreats
09.2009 - 05.2017
Restaurant Manager
Comme a la Maison
07.2006 - 07.2009
Technician
Alpine Európai Elektronikai Ipari Kft.
08.2003 - 11.2005
Hotel Front Desk Receptionist
Albert Panzio
06.1998 - 06.2000
Diploma - Healthcare - Becoming A Care Assistant
Alison's Online Course
Certificate - Healthcare - Introduction To Caregiving
Alison's Online Courses
Certificate - Caregiving Skills - Dementia Care
Alison's Online Course
Associate of Arts - Clothing And Textiles Studies
Technological High School
Szasz Albert Sport Liceum
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