Andrea Alejandra Izquierdo Grippo
Madrid
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
28
28
years of professional experience
Work History
Head of Cashier and Purchasing
Supercervecería Casa De Campo
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Forewoman
Chocolatería Churrería Churrico Princesa
12.2022 - 02.2023
- Improved fire safety awareness and preparedness by conducting community education programs and workshops.
- Reduced response times to emergency calls by optimizing dispatch procedures and enhancing communication with team members.
- Enhanced teamwork and collaboration among crew members through regular training exercises and drills.
- Performed thorough inspections of buildings for fire code compliance, identifying potential hazards and recommending corrective actions.
Accounting Manager
Chocolatería Churrería Churrico Princesa
07.2021 - 02.2023
- Enhanced financial accuracy by implementing streamlined accounting processes and procedures.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed successful audits by collaborating effectively with internal and external auditors.
Waitress Assistant
Cafetería Viena Capellanes
06.2019 - 06.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Monitor
Colegio San Cristobal
04.2017 - 06.2017
- Enhanced patient care by diligently monitoring vital signs and ensuring timely interventions.
- Improved efficiency in the department by streamlining documentation processes for accurate record keeping.
- Provided comprehensive support during clinical trials, ensuring adherence to protocols and data collection accuracy.
- Reduced false alarms through regular calibration of monitoring equipment, minimizing disruptions to patient care.
Telephone Operator
Movistar
09.2013 - 11.2016
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Collections Manager
Ayuda Médica, Buenos Aires
09.2011 - 11.2012
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Telephone Operator
Contax, Buenos Aires
10.2010 - 07.2011
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
Clerk
Tabemity
01.2009 - 07.2011
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Cashier
Supermercados DIA S.L.
04.2007 - 11.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Person Announcer
Bingos Torrevieja (Sala Royal Y El Arco)
05.2005 - 02.2007
- Enhanced listener experience by delivering engaging and relevant content tailored to the target audience.
- Increased audience loyalty through consistent delivery of high-quality broadcasts and timely updates on current events.
- Collaborated with producers and other team members to create innovative show formats that attracted new listeners.
- Developed strong relationships with advertisers, resulting in increased revenue for the station and better integration of sponsored content into the programming.
Waitress Clerk
Cafeterías (Pan Y Miel, La Balear, Horno Artesano)
05.2002 - 03.2005
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Kindergarten Assistant
Jardín Del Infante, Buenos Aires
01.1998 - 02.2000
- Enhanced learning experiences by incorporating hands-on activities and creative projects into the kindergarten curriculum.
- Collaborated with lead teachers to develop and implement engaging lesson plans tailored to individual student needs.
- Boosted children''s social and emotional development through positive reinforcement and consistent encouragement.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
Shop Assistant Party
Cotillón, Buenos Aires
01.1996 - 01.1997
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations with effective inventory management and restocking practices.
- Reduced wait times by efficiently processing transactions at the cash register.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Education
Associate of Applied Science - Higher Education Administration
Universidad Internacional De Nebrija
Madrid, Spain07.2024
Associate of Arts - Middle Grade Early Childhood Education
IES Príncipe Felipe
Madrid, Spain06.2018
No Degree - Course in Early Childhood Education
Ceifor Estudio
Madrid, España07.2012
Bachelor of Science - Acounting
Instituto Hermanos Amézolas
Argentina06.1998
Skills
- Bank Account Reconciliations
- Emergency Response
- Incident Reporting
- Sales Development
- Promotional Support
- Employee Scheduling
- Budget Adherence
Languages
English
Intermediate (B1)
Timeline
Head of Cashier and Purchasing
Supercervecería Casa De Campo
03.2023 - Current
Forewoman
Chocolatería Churrería Churrico Princesa
12.2022 - 02.2023
Accounting Manager
Chocolatería Churrería Churrico Princesa
07.2021 - 02.2023
Waitress Assistant
Cafetería Viena Capellanes
06.2019 - 06.2021
Monitor
Colegio San Cristobal
04.2017 - 06.2017
Telephone Operator
Movistar
09.2013 - 11.2016
Collections Manager
Ayuda Médica, Buenos Aires
09.2011 - 11.2012
Telephone Operator
Contax, Buenos Aires
10.2010 - 07.2011
Clerk
Tabemity
01.2009 - 07.2011
Cashier
Supermercados DIA S.L.
04.2007 - 11.2008
Sales Person Announcer
Bingos Torrevieja (Sala Royal Y El Arco)
05.2005 - 02.2007
Waitress Clerk
Cafeterías (Pan Y Miel, La Balear, Horno Artesano)
05.2002 - 03.2005
Kindergarten Assistant
Jardín Del Infante, Buenos Aires
01.1998 - 02.2000
Shop Assistant Party
Cotillón, Buenos Aires
01.1996 - 01.1997
Associate of Applied Science - Higher Education Administration
Universidad Internacional De Nebrija
Associate of Arts - Middle Grade Early Childhood Education
IES Príncipe Felipe
No Degree - Course in Early Childhood Education
Ceifor Estudio
Bachelor of Science - Acounting
Instituto Hermanos Amézolas
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