Duty Station Manager
Ryanair
02.2020 - Current
Andrea Parra Almeida
Duty Station Manager
Palma,PM
Timeline
Food and Beverage Assistant Manager
Park Hyatt Mallorca, HYATT 5*GL
03.2016 - 06.2020
Associate of Science - Crimilogy
Univesity Camilo Jose Cela
09.2013 - 09.2018
Food and Beverage Team Leader
PROTUR BIOMAR GRAND HOTEL AND SPA 5*
06.2013 - 09.2014
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CulturePersonal development programsWork History
Duty Station Manager
Ryanair
02.2020 - Current
- Oversee daily ground handling, flight coordination, and turnaround performance.
- Reported issues to higher management with great detail.
- Lead and motivate large, multicultural teams to achieve operational excellence.
- Track KPIs, on-time departures, and service quality metrics.
- Coordinate baggage, catering, fueling, and aircraft cleaning with third-party providers.
- Ensure high standards of service and quick resolution of passenger issues.
Food and Beverage Assistant Manager
Park Hyatt Mallorca, HYATT 5*GL
03.2016 - 06.2020
- Monitored inventory levels and ordered supplies to maintain stock availability for seamless operations.
- Implemented standard operating procedures to improve service delivery and compliance with health regulations.
- Collaborated with kitchen staff to develop seasonal menus reflecting current trends and customer preferences.
- Resolved customer complaints swiftly, fostering positive dining experiences and encouraging repeat business.
- Coordinated large-scale events such as weddings and corporate gatherings, ensuring flawless execution from planning to completion.
- Oversaw daily operations to ensure a smooth flow of service during peak hours.
- Deep understanding of 5-star protocols, fine dining etiquette, and brand service consistency.
- Oversaw private events, corporate functions, and VIP services with high attention to detail
- Managed financial aspects of the operation, including budgeting, forecasting, and profit analysis.
- Managed inventory levels for optimal stock availability, reducing waste and cost overruns.
Food and Beverage Team Leader
PROTUR BIOMAR GRAND HOTEL AND SPA 5*
06.2013 - 09.2014
- Assisted in coordinating food and beverage service operations to ensure smooth customer experiences.
- Supported team members by learning and applying food safety protocols consistently.
- Participated in training sessions to enhance knowledge of menu offerings and service standards.
- Contributed to maintaining cleanliness and organization of work areas, ensuring compliance with health regulations.
- Engaged with customers to provide accurate information about menu items and specials.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Education
Associate of Science - Crimilogy
Univesity Camilo Jose Cela
Madrid 09.2013 - 09.2018
Skills
Operations management
Delegation
Budget administration
Customer service
Attention to detail
Decision-making
Training and mentoring
Safety protocols
Staff discipline
Employee motivation
Conflict resolution
Policy and procedure development
Quality control
Waste reduction
Summary
Professional food and beverage leader with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring high standards in service and quality, and adapting to changing needs. Skilled in staff training, inventory management, customer service, and problem-solving. Reliable, flexible, and driven to enhance team performance and guest satisfaction.